Query Handling Backline Agent
DHL
Houston, Texas
Posted 6 days ago
Responsibilities
Primary Duties
- Research, validate, and process customer and sales requests for adjustments, corrections, and refunds.
- Investigate customer disputes, identify root cause (if any) and coordinate resolution.
- Evaluate customer dispute submissions and proactively coach customers on appropriate processes, ensuring accurate dispute management and improved process adherence.
Full Job Description
Job Title
Research, validate, and process customer and sales requests for adjustments, corrections, and refunds.
Investigate customer disputes, identify root cause (if any) and coordinate resolution. Evaluate customer dispute submissions and proactively coach customers on appropriate processes, ensuring accurate dispute management and improved process adherence.
Research, validate, and process customer and sales requests for adjustments, corrections, and refunds.
Investigate customer disputes, identify root cause (if any) and coordinate resolution. Evaluate customer dispute submissions and proactively coach customers on appropriate processes, ensuring accurate dispute management and improved process adherence.
How to Apply
DHL
About
Established in 1969, DHL is a global leader in logistics and express delivery services. Careers include warehouse staff, delivery drivers, and corporate roles. Fun fact: DHL pioneered international ex...
$17
/ hour
DHL pays $17 for Customer Service Rep in Houston, Texas, with most salaries ranging from $13 to $23. Pay can vary based on role, experience, and local cost of living.
Median
$17
Low
$13
High
$23
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Figures represent approximate ranges and may vary based on experience, location, and other factors. For the most accurate information, please consult the employer directly. Contact us to suggest updates to this information.