Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position: Customer Service Representative
Shift: Monday-Friday 1st Shift
Hours: 7:30AM-3:30PM
Pay: $19 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Has attention to detail.
• Able to prioritize select daily tasks.
• Solid communication skills via phone, IM, and email.
• Organized and able to file and sort time-sensitive records.
• Ability to learn multiple warehouse management systems.
• Work in a team environment.
• Has some flexibility with work schedule.
• Microsoft systems proficient, i.e., Excel, Word, etc.

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages include:

• Affordable medical, dental, and vision coverage available beginning on your 30th day.
• PTO program for all associates, including paid holidays and vacation.
• 401(k) with generous company match.
• Tuition reimbursement program.
• Excellent training and career advancement opportunities.

Grow your skills. Shape your world.

Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent.
• 0-12 months of system, data entry, or reporting experience.
• 0-12 months of warehouse experience, preferred.

Our Organization is an equal opportunity employer.