Ocean Freight Specialist

Manage and oversee all shipment execution activities while serving as the primary point of contact for customers. Understand customer needs and ensure adherence to service commitments and foster strong client relationships to identify upselling opportunities. Optimize profitability through strategic routing, assignment of shipments, accurate invoicing, and effective resolution of disputes. Maintain compliance with regulatory requirements, highlight issues early and address customer concerns promptly to ensure effective exception and complaint handling maintaining customer loyalty and trust.

Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport. Act as a customer first point of contact for shipment information, exception/complaint management and claims. Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Execute necessary regulatory compliance procedures relating to commodity and locations for shipments. Maintain close business relationship with existing clients, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention. Interacts with Customer Service, Product, and Global Service Centers, if required. May be required to perform other tasks as required.

Experience Requirements:
2+ years of Ocean Import and/or Export Industry related experience preferred. Strong financial business acumen. A quick learner with a "Can-Do" attitude and strong prioritization skills. Knowledge of INCO terms. Good computer skills (Excel, Word, PowerPoint). Cargo Wise systems knowledge is a plus. Hazmat certification is a plus.

Compensation:
Competitive base salary plus role dependent performance-based incentives. $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Ability to purchase Deutsche Post AG shares at a discounted rate. Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Optional coverage for exams, frames, and contacts. Optional coverage for preventive, basic, and major services. 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.