Customer Service Supervisor
DHL
Whiteland, Indiana
Posted 1 months ago
Qualifications
Education
Bachelor's degree or equivalent experience, required
Responsibilities
Primary Duties
- Coordinate and supervise the shift.
- Support staff activities on a daily and weekly basis.
- Provide an interface to the customer and follow up with operations to address customer issues.
- Review customer complaints with the warehouse management and/or transportation.
- Execute daily customer contract requirements and identify accessorial activity.
- Interact with customer groups, as necessary, and provide first line of escalation for customer service issues.
- Ensure necessary documentation is completed and filed according with company and customer guidelines.
- Provide professional, safe, fair and secure work environment and direct daily activities.
- Lead support staff to increase productivity via improved work processes and associate development.
- Administer associate recognition programs as outlined in company/account/site guidelines.
- Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished.
- Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement.
- Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
- Ensure value-added services for customers are completed as required.
Experience Requirements
Required
1-3 years of experience in a lead / supervisory / management position, required
Preferred
1-2 years of logistics industry experience, preferred
1 year of experience
Benefits & Perks
Benefits Package
- excellent affordable insurance benefits (including health, dental, vision and life)
- 401K plan
- paid vacation
- holidays
Full Job Description
Customer Service Supervisor
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes we're looking for you.
Job Description
Required Education and Experience
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
The shift is a split shift beginning at 12:00 pm to 8:00 pm or as needed.
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes we're looking for you.
Job Description
- Coordinate and supervise the shift.
- Support staff activities on a daily and weekly basis.
- Provide an interface to the customer and follow up with operations to address customer issues.
- Review customer complaints with the warehouse management and/or transportation.
- Execute daily customer contract requirements and identify accessorial activity.
- Interact with customer groups, as necessary, and provide first line of escalation for customer service issues.
- Ensure necessary documentation is completed and filed according with company and customer guidelines.
- Provide professional, safe, fair and secure work environment and direct daily activities.
- Lead support staff to increase productivity via improved work processes and associate development.
- Administer associate recognition programs as outlined in company/account/site guidelines.
- Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished.
- Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement.
- Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
- Ensure value-added services for customers are completed as required.
Required Education and Experience
- Bachelor's degree or equivalent experience, required.
- 1-3 years of experience in a lead / supervisory / management position, required.
- 1-2 years of logistics industry experience, preferred.
- Previous customer service and operations background, required.
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
The shift is a split shift beginning at 12:00 pm to 8:00 pm or as needed.
Company Culture
Work Environment: business casual environment
How to Apply
DHL
About
Established in 1969, DHL is a global leader in logistics and express delivery services. Careers include warehouse staff, delivery drivers, and corporate roles. Fun fact: DHL pioneered international ex...
$15
/ hour
DHL pays $15 for Customer Service Rep in Whiteland, Indiana, with most salaries ranging from $14 to $17. Pay can vary based on role, experience, and local cost of living.
Median
$15
Low
$14
High
$17
Companies Similar to DHL for Jobs
Share This Job
Figures represent approximate ranges and may vary based on experience, location, and other factors. For the most accurate information, please consult the employer directly. Contact us to suggest updates to this information.