Customer Service Representative
DHL
Wichita, Kansas
Posted 2 weeks ago
Qualifications
Education
High School Diploma or Equivalent
Responsibilities
Primary Duties
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
- Maintain customer records and update account information
- Maintain financial accounts by processing customer adjustments
- Prepare product or service reports by collecting and analyzing customer information
- Assist with order and product management
- Perform other duties as assigned
About This Role
Key Objectives
- Process orders and prepare correspondence to fulfill customer needs
- Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution
Experience Requirements
Required
A minimum of (1) one year's experience in Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
1 year of experience
Benefits & Perks
Benefits Package
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Required Skills
Technical Skills
Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.Experience with View software is preferred
Soft Skills
Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occurAbility to work in a fast-paced, customer-centric team environment
Full Job Description
Customer Service Rep
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Core Responsibilities:
- Maintain high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
Position: Customer Service Rep
Shift: 1st
Pay: $19.50 per hour
Ideal Candidate Skills and Experience:
- A minimum of (1) one year's experience in Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
- Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
- Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
- Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
- Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.
- Ability to work in a fast-paced, customer-centric team environment.
Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages include:
- Affordable medical, dental, and vision coverage available beginning on your 30th day.
- PTO program for all associates, including paid holidays and vacation.
- 401(k) with generous company match.
- Tuition reimbursement program.
- Excellent training and career advancement opportunities.
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our organization is an equal opportunity employer.
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Core Responsibilities:
- Maintain high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
Position: Customer Service Rep
Shift: 1st
Pay: $19.50 per hour
Ideal Candidate Skills and Experience:
- A minimum of (1) one year's experience in Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
- Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
- Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
- Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
- Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.
- Ability to work in a fast-paced, customer-centric team environment.
Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages include:
- Affordable medical, dental, and vision coverage available beginning on your 30th day.
- PTO program for all associates, including paid holidays and vacation.
- 401(k) with generous company match.
- Tuition reimbursement program.
- Excellent training and career advancement opportunities.
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our organization is an equal opportunity employer.
Company Culture
Work Environment: DHL Supply Chain has been certified as a Great Place to Work in the US and Canada.
How to Apply
DHL
About
Established in 1969, DHL is a global leader in logistics and express delivery services. Careers include warehouse staff, delivery drivers, and corporate roles. Fun fact: DHL pioneered international ex...
