Area Quality Assurance ManagerThis position is responsible for one account with numerous sites, residing in the Phoenix, AZ area with required travel.

The Area QA Manager role has a national salary range of $8$5,000 - $150,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.

Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business? Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?

Job Description

Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites. Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Leads a defined group of Quality Assurance resources and key initiatives, disseminating regulatory and corporate policy changes. Develops and implements policy and procedures for sites under their responsibility. Develop, manage, and oversee site quality managers/coordinators. Leads global and cross-sector QA initiatives. Develops and implements processes for regulated hardware, equipment, and software systems (validated as applicable).

Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions

Oversee the licenses, permits, and registrations process

Manages the validation process (as applicable) at a sector or network level and associated change control processes

Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements; reporting the results to executive management

Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops

Review and provide recommendations on regulatory, customer and 3rd party audits

Review and identify trends within the quality assurance metrics for the organization

Primary customer contact for QA related issues/initiatives as needed

Develop, distribute and maintain regular management reports. Compile executive level reports as required

Ensure site suppliers are assessed. Coordinate, prepare, receive, and act on audits

Required Education and Experience

• Bachelors Degree or equivalent 4 years work experience, required

7

years of relevant experience in a regulated environment, required

5

years of supervisory or management experience, required

Certification related to quality control (RAC, Six-Sigma, etc.), preferred

People management

Sufficient computer application experience

Strong written and verbal communication

Data analysis experience

Training and facilitation skills

Self management

Problem solving

Project management

Presenting

Report creation

Solution execution

Process development

People development

Quality program start-up experience

Standards development

Customer management

Our organization is an equal opportunity employer.