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Grubhub Employee Reviews in Columbia, MO

Employee Insights in Columbia, MO

Review information last updated August 6, 2025.

Rating Distribution

1 rating

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Summary of Grubhub Employee Feedback (AI-Generated)

Limited data available for your filters. Using broader results.
3 out of 5
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Based on the limited available reviews from Grubhub drivers in Missouri, a significant divergence in the driver experience exists, primarily centered around operational challenges and algorithmic issues.
Across both locations – Kansas City and Columbia – flexibility in scheduling emerges as a frequently cited positive, with drivers appreciating the ability to set their own hours.
However, this flexibility is often undermined by inconsistencies in order offers and a perceived unfairness stemming from Grubhub’s algorithmic system.
The Kansas City driver highlights the operational difficulties of locating restaurants and customer addresses, emphasizing the need for improved navigation tools and driver training.
Conversely, the Columbia driver’s overwhelmingly negative experience centers on the flawed algorithmic system, which consistently reduces order offers regardless of circumstances, leading to frustration and a lack of trust.
Communication regarding earnings potential and bonus structures is also a recurring concern, with both drivers noting a disconnect between Grubhub's stated goals and the actual operational realities.
While a potential for supplemental income exists, the current system presents significant risks due to the variable earning potential and the operational hurdles faced by drivers.
Ultimately, Grubhub needs to address these systemic issues to improve driver satisfaction and retention.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Due to limited data for your exact filter criteria, this summary includes broader results.

Highlights

Pros

  • Flexible Schedule: The ability to set one’s own hours is a frequently cited positive.
  • Potential for Supplemental Income: While risky, the possibility of earning extra money remains a draw.
  • Low-Stress Work Environment (Kansas City): One driver described the role as generally low-stress.

Cons

  • Flawed Algorithmic Order Offer System: The most significant and consistently reported issue.
  • Lack of Transparency Regarding Order Offers: Drivers report a lack of clear communication regarding order offers.
  • Variable Earning Potential (Risk): The unpredictable nature of earnings and associated costs is a major concern.
  • Location Challenges: Difficulty locating restaurants and customer addresses represents a practical operational issue.
Dec 9, 2024
1 out of 5
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Delivery Driver

It's all running on a flawed system.

The initial opportunity to earn supplemental income through GrubHub was appealing. However, recent operational changes have significantly diminished the platform’s viability. Specifically, the algorithm frequently reduces order offers based on driver acceptance rates, regardless of the reason for declining an order. This includes instances where drivers are actively managing multiple deliveries, often facing significant logistical challenges such as heavy traffic or extended wait times. The removal of orders, even when drivers are prioritizing rapid completion, coupled with subsequent reductions in future offers, creates an unsustainable and frustrating experience. Furthermore, a recent instance highlighted a failure to honor a promised bonus for consistently meeting performance targets (four deliveries per hour for ten hours). Despite accurate banking information being on file and prior successful payments, the bonus was not issued, and a base payment was also withheld.
Compensation/Benefits
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1/5
Job Culture
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1/5
Management
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1/5
Job Work/Life Balance
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1/5
Job Security/Advancement
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1/5

Pros

None left at this point I'm afraid.

Cons

The inconsistent order allocation algorithm, failure to honor performance-based bonuses, inaccurate tracking of payment status, and overall operational instability.

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Grubhub. Contact us to suggest updates to this page.