Grubhub
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Grubhub Employee Reviews in Pittsburgh, PA

Employee Insights in Pittsburgh, PA

Review information last updated August 6, 2025.

Rating Distribution

2 ratings

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Summary of Grubhub Employee Feedback (AI-Generated)

Limited data available for your filters. Using broader results.
2.6 out of 5
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Across the four employee reviews of Grubhub positions in Pennsylvania, a recurring theme is the significant disparity between flexibility and overall satisfaction.
While the role offers considerable autonomy, particularly for drivers, this flexibility is often undermined by operational and compensation issues.
Specifically, drivers in Philadelphia and Pittsburgh consistently report challenges with extended order processing times and payment rates that fall short of expectations, impacting earnings and overall satisfaction.
The Customer Service Representative role in Philadelphia exhibits the most pronounced negative sentiment, with overwhelmingly low ratings across all categories, suggesting systemic problems within the team's operational support and management.
Despite the flexibility offered, the lack of consistent supply (cheese shortages) in the Pittsburgh Deli Clerk role and the compensation concerns in the Philadelphia driver role highlight a critical need for Grubhub to improve its operational efficiency, supply chain management, and compensation structures.
Furthermore, the overall feeling across all roles indicates a desire for better communication and support, as evidenced by the reliance on employees to bring their own supplies and the perceived lack of proactive management.
The limited descriptive detail in many reviews underscores the need for Grubhub to gather more comprehensive feedback to truly understand and address employee concerns.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Due to limited data for your exact filter criteria, this summary includes broader results.

Highlights

Pros

  • Flexible Scheduling/Autonomy
  • Independent Work Environment
  • Decent Management Support (occasionally)

Cons

  • Low Compensation/Earnings
  • Extended Order Processing Wait Times
  • Operational Deficiencies (e.g., Cheese Shortages)
Jun 4, 2025
4 out of 5
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Delivery Driver

Worthwhile part-time job if you have a reliable vehicle that doesn't guzzle fuel

Strengths of working at the company include flexible work hours and a relaxed dress code, with no direct supervisory oversight. A significant challenge is the occasional, extended wait times for order processing, which negatively impacts order acceptance rates. The work environment is characterized by a relatively impersonal atmosphere, which aligns with my preferences. A typical workday involves picking up and delivering takeout food orders for approximately four hours utilizing my personal vehicle.
Mar 3, 2025
2 out of 5
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Deli Clerk

Avoid

The facility’s cheese supply is currently insufficient to meet operational needs, and employees are advised to bring their own. While a sufficient supply of lettuce is available, improvements are recommended to the overall cheese provision to enhance the dining experience.

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Grubhub. Contact us to suggest updates to this page.