H-E-B Pharmacy TechAs an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services. Key responsibilities include pharmacy operations, compliance, and other assigned duties.

Pharmacy Operations: Role models superior customer service and service standards

Promotes and embodies "Greet, Ask & Thank" and H-E-B telephone strategies

Manages exception station; solves third-party issues

Receives and processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review

Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required

Maintains H-E-B Rx screener status; participates in screening events

Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date / dead stock returns, department communications, and others as needed)

Orders and manages inventory; processes invoices daily, on a timely basis

Reviews Warehouse and DSD orders

Checks deliveries for accuracy; notifies H-E-B / DSD vendor of discrepancies; makes necessary adjustments

Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution

Applies computer troubleshooting and prescription application overview

Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)

Compliance:

Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies and labels prescriptions by 7-point check

Ensures privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient

Ensures compliance with Central Fill check-in procedures

Participates in and ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review

Ensures proper return to stock (RTS) procedures are followed; responsible for organization and presentation of pharmacy shelves

Participates in and supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance

Qualifications and Key

Requirements

Work experience of pharmacy experience (preferred) - of experience as an active retail Certified Pharmacy Technician

Experience working in a fast-paced environment

• Knowledge/Skills/Abilities: Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system
• Knowledge/understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs)

Advanced communication skills; advanced telephone etiquette

Intermediate computer skills, including MS Office, Windows, and H-E-B related systems/applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager)

Mathematical skills, including calculating measurements

Ability to manage multiple priorities and shift focus between tasks

Ability to maintain composure in high-stress situations

Ability to work with little direct supervision; self-starter

Welcomes working in a team-oriented environment and is open to cross-training

Education

or equivalent

Licenses/

Certifications

Active State of Texas registration as certified pharmacy technician CPhT - maintain certification with 20 hours of continuing education every 2 years - recertify 60 days prior to expiration date

• Certification as an H-E-B Pharmacy Technician

• RxEVO certification

• Successful completion of all training e.g

• H-E-B Screener certification

• Advanced Cash Register ACR

• HIPAA

• FWA

• MethGuard

• Diversity

• Company orientation - applicable modules for Pharm Tech and PCR - etc

Physical Demands &

Working Conditions

Function in a fast-paced, retail, office environment Work rotating shifts to meet business needs (includes nights and weekends) Stand for extended periods (up to 12 hours) Regularly lift 30 lbs or more Use arms / hands in repetitive motion that require hand / finger dexterity Meet specific vision requirements for this job, including close vision and color vision