Customer Service RepresentativeAs a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities and essential functions include

Stocking and organizing products

• Assisting with inventory control

Organizing and cleaning back areas

Ensuring integrity of shelf tags and signage

Maintaining shrink, safety, inventory control, and sanitation standards

Checking shipments for out-of-date and damaged product

Building, stocking, maintaining, and taking down store displays

Performing duties of Customer Service Assistant as needed

Providing superior customer service

Answering customer questions regarding products and assisting with selections

Merchandising product effectively

Using suggestive selling techniques to meet customer needs and build department sales

Cleaning and sanitizing sales floor, display cases, prep areas, and equipment

Properly handling and maintaining the operation of all equipment

Complying with departmental SOPs and store operating procedures

Additional department-specific responsibilities may include:

Beauty: Knowledge of beauty and cosmetic aids

Drugstore / General Merchandise: Preparing tags and signs as needed

Grocery: Organizing, cleaning, and preparing back areas

Texas Backyard: Passion for outdoors

Entertainment: Knowledge in the audio / video field

Qualifications and key requirements include

Age requirement: 18

Work

experience: Knowledge/skills/abilities

Strong customer service skills

Communication and interpersonal skills

Reading and writing skills

Planning and organizing skills

Education

HS diploma or GED (or equivalent)

Licenses/

certifications: Completion of Company Orientation and Safety Training upon hire

Physical demands and working conditions vary by

department: Beauty:

Constantly reach at waist, grasp

Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements

Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms

Occasionally be exposed to cold, loud noise, and wet conditions

Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs

Drugstore / General Merchandise:

Constantly reach at waist, pivot, grasp

Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists

Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist

Occasionally be exposed to cold, loud noise, and wet conditions

Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Grocery:

Constantly reach at waist, pivot, grasp

Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists

Frequently be exposed to cold conditions

Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist

Occasionally be exposed to loud noise, and wet conditions

Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs

Texas Backyard:

Constantly reach at waist, grasp

Frequently stand, walk

Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to wet conditions and loud noise

Frequently be exposed to ambient temperatures

Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs

Healthy Living:

Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch

Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion

Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements

Occasionally be exposed to cold, loud noise, and wet conditions

Must be able to lift 50 lbs, and manage in excess of 50 lbs