Order Taker/Runner At H-E-BH-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience. As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service.

Partner-owned means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a:

Heart for people... a love for interacting with your guests?

Head for business... customer service skills and a desire to serve others?

Passion for results... ability to balance multiple priorities with a smile?

We are looking for:

Experience in restaurant Point of Sale (POS) systems (NCR, Aloha, Nirvana, etc.)

Advanced customer service and communication skills

What is the work?

Customer Service / Sales:

• Builds strong relationships with customers in varying situations
• Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
• Provides detailed information on menu items and specials, and beer and wine

Serves food, drink, and products to guests

Processes cash, check, debit, and credit transactions accurately and quickly

Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales

Interacts positively with customers in person, on the phone, or through technology

Assists with catering orders as needed

Addresses complaints; resolves problems in a way that builds relationships

Models teamwork to ensure a great guest experience

Prepares, packages, merchandises product

Assists in technical areas as needed

Compliance / Food Safety / Sanitation:

Ensures compliance with TABC regulations

Ensures compliance with department and store standard operating procedures

Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed

Maintains beverage station and bar areas

Maintains sanitation in food / beverage prep areas and display cases

Properly handles, operates, and maintains equipment

Performs other duties as assigned

What is your background?

Minimum age 18 (mandatory)

1

years of experience in customer service

Experience in restaurant Point of Sale (POS) systems (preferred)

Completion of Alcohol Seller Training / Cash Handling training upon hire

Do you have what it takes to be a fit as a Order Taker / Runner at H-E-B?

Working understanding of nutrition values and ingredients

Advanced communication, interpersonal, and customer service skills

Organization and planning skills

Computer skills

Reading / writing skills

Ability to handle guest feedback and resolve problems effectively

Ability to maintain a smile, even when balancing multiple priorities

Can you...

Function in a fast-paced, retail environment

Work extended hours and / or rotating schedules

Safely maneuver around moving mechanical parts

Constantly reach at waist, grasp

Frequently be exposed to fumes or airborne particles, and toxic or caustic materials

Frequently stand, walk

Frequently be exposed to wet and cold conditions

Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction

Occasionally be exposed to heat, ambient temperatures, and loud noise

Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.

While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5

• hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day ** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.