Senior Product Manager, In-Store Enterprise Payments
H-E-B
San Antonio, Texas
Posted 2 days ago
Responsibilities
Primary Duties
- Own HEB's core payments platform strategy, including processors, acquirers, gateway design, redundancy, and tokenization
- Define and evolve long-term payments architecture to improve resilience, scalability, and flexibility while reducing single-vendor risk
- Deliver enterprise-facing payments capabilities across authorization, clearing, settlement, reconciliation, and reporting
- Partner closely with engineering to translate network, processor, and security requirements into scalable platform capabilities
- Optimize payment performance and economics, including approval rates, latency, routing strategies, and cost-to-accept
- Act as the connective tissue across Payments Engineering, POS, Digital Product, Store Ops, Accounting, Security, and external vendors
- Be able and willing to get into the weeds: writing requirements, prioritizing work, and unblocking complex cross-functional initiatives
Experience Requirements
Required
7+ years of product management experience, ideally within payments, fintech, acquirers or have done payments at large-scale retailers
7 years of experience
Required Skills
Technical Skills
in-person POS experiencefamiliarity with card-present flowsEMVunderstanding of merchant acquiringprocessorsgatewaysend-to-end card payment flows
Soft Skills
clear communicationability to execute and influence within large organizations
Full Job Description
Senior Technical Product Manager, Enterprise Payments
As a Senior Technical Product Manager, Enterprise Payments, you will lead the strategy, design, and delivery of HEB's core, enterprise-facing payments systems that power both in-store and eCommerce experiences at scale. This role owns the foundational platforms and integrations behind the scenes: processors and acquirers, gateway architecture and failover, tokenization and data security, authorization performance, and long-term payments strategy that enable HEB to reliably accept, optimize, and scale payments across channels. While this role supports both online and in-store payments, extensive in-person POS and terminal experience is critical. Success depends on understanding how enterprise payments infrastructure decisions manifest across the firm—across terminals, lanes, store operations, reliability, and incident response—while balancing cost, resilience, and flexibility.
What You'll Do
What You'll Bring
As a Senior Technical Product Manager, Enterprise Payments, you will lead the strategy, design, and delivery of HEB's core, enterprise-facing payments systems that power both in-store and eCommerce experiences at scale. This role owns the foundational platforms and integrations behind the scenes: processors and acquirers, gateway architecture and failover, tokenization and data security, authorization performance, and long-term payments strategy that enable HEB to reliably accept, optimize, and scale payments across channels. While this role supports both online and in-store payments, extensive in-person POS and terminal experience is critical. Success depends on understanding how enterprise payments infrastructure decisions manifest across the firm—across terminals, lanes, store operations, reliability, and incident response—while balancing cost, resilience, and flexibility.
What You'll Do
- Own HEB's core payments platform strategy, including processors, acquirers, gateway design, redundancy, and tokenization
- Define and evolve long-term payments architecture to improve resilience, scalability, and flexibility while reducing single-vendor risk
- Deliver enterprise-facing payments capabilities across authorization, clearing, settlement, reconciliation, and reporting
- Partner closely with engineering to translate network, processor, and security requirements into scalable platform capabilities
- Optimize payment performance and economics, including approval rates, latency, routing strategies, and cost-to-accept
- Act as the connective tissue across Payments Engineering, POS, Digital Product, Store Ops, Accounting, Security, and external vendors
- Be able and willing to get into the weeds: writing requirements, prioritizing work, and unblocking complex cross-functional initiatives
What You'll Bring
- Preferred 7+ years of product management experience, ideally within payments, fintech, acquirers or have done payments at large-scale retailers
- Deep in-person POS experience; familiarity with card-present flows, EMV, etc.
- Strong understanding of merchant acquiring, processors, gateways, and end-to-end card payment flows.
- Comfort operating within agile product practices adapted for enterprise platform work.
- Proven ability to execute and influence within large, matrixed organizations.
- Clear communicator who can translate technical tradeoffs into business-level decisions.
How to Apply
H-E-B
About
Founded in 1905, H-E-B is a Texas-based supermarket chain with over 400 locations. Careers include store associates, warehouse staff, and corporate positions. Fun fact: H-E-B is highly regarded for it...
