H-E-B Cross-Functional Specialist

Responsibilities: H-E-B needs energetic and motivated partners willing to work hard and have fun while making our customers feel welcome. As a Cross-Functional Specialist, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources--people--drive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company. Do you have a heart for people... commitment to provide superior customer service? Head for business... a strong sense of how what you do affects customers and our success? Passion for results... initiative to step up and do what needs doing, with an eye for detail?

We are looking for:

• a high school diploma; some H-E-B, retail, or equivalent experience
• strong customer service and interpersonal skills
• ability to work independently; a strong eye for detail

What is the work?

• Customer Service / Sales / Stocking:
  • Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
  • Performs stocking and replenishment, product returns and rotation, product selection, service support, receiving and inventory accuracy, and additional duties across total store, in multiple departments
  • Complies with store and department SOPs, policies, and applicable laws
  • Gains knowledge of multiple departments; applies understanding of processes / policies
  • Uses suggestive selling techniques to meet customer needs and build department sales
  • Works a flexible schedule to accommodate shifts of different departments
  • For the service cross functional team, works as a checker when not performing cross functional duties
  • Receives / ensures accuracy of all incoming loads (H-E-B, DSD)
  • Ensures communication of vendor stock conditions / levels to appropriate parties
  • Can step in in absence of the lead; may train partners on the team
  • Perform duties in technical or perishable areas such as bakery, floral, market, etc. and operate power equipment
  • Performs cross functional rep duties as needed
• Food Safety / Sanitation:
  • Ensures compliance with departmental / store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs
  • Properly operates and maintains all equipment

What is your background?

• Minimum age 18 (mandatory)
• High school diploma or equivalent
• 1+ years of experience in H-E-B store operations
• Completion of company orientation and safety training

Do you have what it takes to be a fit as an H-E-B cross-functional specialist?

• Knowledge of computer systems (Symbol, ACR, label machine)
• Strong customer service and interpersonal skills
• Verbal / written communication and reading skills
• Planning and organizing skills
• Ability to adapt quickly to performing a wide range of duties across multiple departments
• Ability to work well independently
• Strong eye for detail

Can you...

• Function in a fast-paced, retail environment, requiring detailed and precise tasks
• Work with customers, staying attentive to their needs
• Work flexible schedules
• Perform the following, based on your department:
• Bakery:
  • Constantly reach at waist, grasp
  • Frequently stand, walk, reach at shoulder, bend
  • Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally be exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market:
  • Constantly reach at waist, grasp
  • Frequently stand, walk
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally be exposed to wet, cold conditions, loud noise
  • DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
  • FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
  • GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
  • MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
• Deli:
  • Constantly reach at waist, grasp
  • Frequently stand, walk, stoop
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally be exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• Cosmetics / Drugstore / General Merchandise:
  • Constantly reach at waist, grasp
  • Frequently stand, walk
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally be exposed to wet conditions, loud noise, ambient temperatures
  • COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
  • DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
  • GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
• Floral:
  • Constantly reach at waist, grasp
  • Frequently stand, walk
  • Frequently be exposed to cold conditions
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally be exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs
• Gas Station:
  • Constantly sit, reach at waist
  • Frequently grasp
  • Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
• Produce:
  • Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasps
  • Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally stand, bend, crouch, kneel, stair climb
  • Occasionally be exposed to wet, cold, hot