H-E-B Store Department LeadAs an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Key responsibilities include:

Store Lead Operations / Training: May serve as backup to Department Manager and typically works opposite shift to Manager

May help prepare department work schedules

Carries out supervisory responsibilities in accordance with policies and applicable laws

Assists with inventory control; loads, unloads, and moves product

Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution

Assists in all technical areas, as needed

Performs Representative / Specialist duties frequently

Customer Service / Sales: Provides / coaches on superior customer service

Takes orders from customers by telephone or in person

Answers customer questions regarding products; assists them with selections

Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales

Merchandises products effectively

Food Safety: Slices, packages, labels, rotates, and culls products for poor quality

Complies with department / Store operating procedures

Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Additional Department-Specific Responsibilities / Pre-requisites:

BAKERY: Ensures / oversees effective production planning and execution of supporting processes

Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup

DELI: May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering

PREPARED FOODS: Serves / packages products at customer's request

EDUCATES customers on preparation / reheating instructions of prepared foods

PREPACKAGES condiments (sauces, dressings) for prepared food items

CUTS, slices, dices, chops, food in preparation for chef

PRODUCE: Lead (department) Performs lead responsibilities for the department and may serve as backup to Produce Manager

Lead (in-store production) Serves as dedicated lead over the in-store production work & Production Partners

Spends majority of time with processing team engaged in Daily Sequence of Tasks

TEXAS BACKYARD: Strong knowledge of nursery field

Strong knowledge of plant and chemical recommendations

Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)

Keeps up with current nursery field-related trends

Qualifications & Key

Requirements

Age Requirement: 18

• Work

Experience

Knowledge/Skills/Abilities: Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment

Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or Partners

Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form

Communication and interpersonal skills

Education

Associate's degree (AA), or equivalent from two-year college or technical school or 6

• months of related experience and / or training, or combination of equivalent education / training

Licenses/

Certifications

Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training

Physical Demands &

Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks

Work with Customers, staying attentive to their needs