Clinic SupervisorResponsibilities

Location

613 S Expwy 83 Harlingen, Texas 78550

Job Summary

As a Clinic Supervisor, you'll lead day-to-day practice management and manage the care team. In partnership with the Lead Physician and Regional leadership team, you'll guide clinical and administrative operations of the multidisciplinary, integrated primary care service, which is focused on achieving high-quality and high-patient engagement.

Key Responsibilities &

Essential Functions

Manages the care team; interviews / hires / coaches / develops staff; ensures timely performance reviews

Onboards / trains new team members

Encourages continuing professional education and development to enhance learning and meet licensing expectations

• Guides / directs team members (nurses, hosts, operations leads, and site-specific care navigators, vendors, etc.) to ensure contracts and services performed meet H-E-B Wellness Primary Care (WPC) expectations
• Leads day-to-day practice management; partners with Lead Physician and Regional leadership team to guide clinical and administrative operations; focuses on achieving high-quality and high-patient engagement
• Implements WPC standards of care and operations workflows
• Manages schedules for efficiency and optimal staff coverage, including PRN talent pools

Using WPC patient-centered medical home approach, ensures patient satisfaction and delivery of highest-quality patient care

Leads clinic-wide huddles and team meetings; ensures clinic team is kept informed of corporate / client communications and clinical practice updates

Manages clinical, financial, administrative client, and corporate data; ensures complete, accurate capturing and reporting

Partners with corporate team, Planning and Analysis (P&A), and Regional / Marketing leadership to develop and implement annual clinic goals and operating plans (achieving operating system metrics, practice outcomes, growth targets, population analytics, patient operating performance, and financial metrics); implements / optimizes WPC operating system, ensuring quality and compliance goals and metrics are achieved

Owns / ultimately accountable for clinic financial and clinical performance

Partners with corporate team, P&A team, and Regional / Marketing leadership to develop and manage clinic budgets; identifies / recommends account growth ideas; partners with corporate team to develop plans to maximize client outreach and increase clinic utilization

Identifies / recommends actions to enhance current services; partners with Lead Physician, Medical Director, and Operations leader to develop / implement new services

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key

Requirements

Work

Experience

of clinical experience (preferred) - of experience staffing and managing teams - of experience operating and managing a multi-specialty - multi-provider wellness center - equivalent experience

Experience delivering multi-site - multi-client health care services at scale

Experience in primary care - physical medicine - coaching - and other ancillary services

Experience in outpatient care and urgent care

Experience using analytics information - measuring - analyzing - and reporting key clinical information to patients - care teams - and client representatives

Knowledge/Skills/Abilities: Knowledge of Apple and Google-based technology or client technologies (e.g., MSoft or HP)

• Advanced communication and interpersonal skills

• Advanced organization skills

• Advanced computer skills

Ability to apply a strong work ethic, efficiently focused on results and outcomes

Ability to stay adaptable to changing priorities

Ability to work in a team environment, and autonomously as needed

Innovative, energetic; takes initiative

Education

Advanced degree (MS, MBA, or MPH) from a recognized college or university, or equivalent senior-level experience ( - Licenses/

Certifications

Advanced training - certification in management of clinic operations

• Maintain continuing medical education / certification

Physical Demands &

Working Conditions

Maintain required continuing medical education / certification Stand, walk, sit for extended periods Perform duties requiring a full range of body motion, including potentially handling / lifting patients Occasionally lift and carry up to 50 lbs The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.