Customer Service RepresentativeAs a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities include

Stocking: Stocks and rotates items as needed Assists with inventory control; loads, unloads, and moves product Organizes, cleans, and prepares back area for the night crew and incoming trucks Organizes merchandise on pallets to make the department presentable to the public Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed Maintains standards in shrink, safety, inventory control, and sanitation Checks shipments for out-of-date and damaged product to ensure freshness and quality of products Builds, stocks, maintains, and takes down store displays Performs the duties of Customer Service Assistant as needed

Customer Service: Provides superior customer service Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales: Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment Properly handles and maintains the operation of all equipment Complies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities / Pre-requisites: Beauty: Knowledge of beauty and cosmetic aids Drugstore / General Merchandise: Prepares tags and signs as needed Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks Prepares tags and signs as needed Texas Backyard: Passion for outdoors Ability to complete Green Thumb training (H-E-B internal training) Entertainment: Knowledge in the audio / video field Knowledge of specialty products, movies, music, electronics, and video games

Qualifications & Key

Requirements

Work

Experience

Knowledge/Skills/Abilities: Strong customer service skills

• Required Communication and interpersonal skills

• Required Reading and writing skills

• Required Planning and organizing skills

• Required

Education

HS Diploma or GED (or equivalent)

• Required

Licenses/

Certifications

Completion of Company Orientation and Safety Training upon hire

Physical Demands &

Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks Work with Customers, staying attentive to their needs