Food Service RepresentativeProvides a service to customers and demonstrates and sells product through educating customers in product uses and location. Works under direct supervision performing assigned demo tasks following established Food Safety and Standard Operating Procedures. Applies basic knowledge, skills, techniques and tools to perform assigned tasks. Use of moderately specialized subject matter knowledge is required. Excellent proactive customer service and communication skills are required for customer engagement.

Key responsibilities and

essential functions: Assist the customer anywhere in the store with moderate to broad food knowledge.

Promote sales through moderate to broad ingredient, food preparation, recipe and product knowledge.

Based in center store but able to set up and man a demo or sample stations anywhere in the store and sells specific product through manned station following the guidelines provided.

Sets up assigned demo stations procuring product and tracking usage.

• Track and record ROI of manned stations.

Use down-time to face shelves and keep department clean.

Helps maintain sampling stations.

Provides superior, proactive customer service.

Uses suggestive selling techniques to maximize sales.

Educates customers in recipe suggestions, preparation methods and cooking techniques for demo products.

Assist customers in physical need of assistance.

Answers customer's questions about product and explains merits to influence customer's purchase.

Demonstrates a curiosity for food and explores current food trends through books, magazines, articles, cooking classes, and other avenues.

Exhibits varied interest/knowledge in cooking to include knowledge of ingredients and preparation methods.

Maintains food safety standards and sanitation in the department.

Qualifications and key

requirements: Work

experience: 1

years typically requires 1-3 years of related experience in selling and/or customer service - required.

Knowledge/skills/abilities:

Basic food knowledge and experience - required.

Knowledge of pairings and flavor profiles and/or willingness to learn profiles - required.

Exhibit interest, knowledge and ability in food preparation and cooking methods - required.

Successfully complete the foodie knowledge review annually - required.

Ability to calculate figures and amounts such as weights, discounts, percentages, and volume - required.

Education

Food safety certification - preferred.

Attend a minimum of 70% all available on-site vendor training classes - required.

Physical demands and

working conditions: Exposed to moving mechanical parts; small, confined spaces; cleaning chemicals and airport particles.

The noise level is moderate.

Lift moderately heavy loads up to 50 lbs. individually with potential for heavier loads when team-lifting.

Ability to bend, reach, kneel, twist, and squat.

Ability to stand and walk for long periods of time.

Ability to push/pull heavy loads of 75 lbs.