H-E-B Contact Center - E Comm Corp Temp Prog Hrly Support
H-E-B
San Antonio, Texas
Posted today
Qualifications
Education
High school diploma, or equivalent
Responsibilities
Primary Duties
- Handles basic inbound and outbound calls for customer inquiries
- Handles inquiries and assignments through phone and email
- Triages, documents, and routes calls appropriately
- Learns foundational knowledge and skill sets of a Customer Service Rep
- Provides simple trouble-shooting information to callers
- Research/reference H-E-B policies to accurately address inquiries
- Follows escalation SOPs
- Completes basic data entry
- Relies solely on instructions, pre-established guidelines, and procedures
- Reports to Lead or Manager; under immediate supervision
- Upholds H-E-B brand values with internal and external touch points
Experience Requirements
Required
0+ years of experience in a contact center environment
Required Skills
Soft Skills
Communication skillsOrganizationTime-managementAttention to detailAbility to contribute positive energyEagerness to learnProper phone etiquetteProper email etiquetteTeam performance mentalityNatural customer service qualities
Full Job Description
H-E-B Contact Center Representative
At H-E-B, you may be surprised to find designers, buyers, lawyers, architects, and medical staff who support our Partners and our Customers, but our Contact Center is often their first stop when they need direction or help--with everything from payroll and benefits for Partners to check services and social media inquiries for Customers. If you're a natural for customer service, and you can uphold H-E-B brand values across internal and external audiences, you'll fit right into our team. As a Contact Center Rep, you'll serve our customers and Partners by triaging incoming calls and responding to basic Contact Center service requests. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service.
'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Omnichannel Retailing Company. Do you have a:
We are looking for: natural customer service skills / qualities, ability to contribute positive energy.
What is the work?
What is your background?
Do you have what it takes to be a fit as an H-E-B Contact Center Representative?
At H-E-B, you may be surprised to find designers, buyers, lawyers, architects, and medical staff who support our Partners and our Customers, but our Contact Center is often their first stop when they need direction or help--with everything from payroll and benefits for Partners to check services and social media inquiries for Customers. If you're a natural for customer service, and you can uphold H-E-B brand values across internal and external audiences, you'll fit right into our team. As a Contact Center Rep, you'll serve our customers and Partners by triaging incoming calls and responding to basic Contact Center service requests. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service.
'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Omnichannel Retailing Company. Do you have a:
- HEART FOR PEOPLE... willingness to go above and beyond to help Customers and your work Team?
- HEAD FOR BUSINESS... a desire to work in a fast-paced, hands-on environment?
- PASSION FOR RESULTS... drive and initiative to resolve Customer issues?
We are looking for: natural customer service skills / qualities, ability to contribute positive energy.
What is the work?
- Customer Service:
- Handles basic inbound and outbound calls for one or more of the following service area:
- Customer inquiries: Curbside and Home Delivery
- Handles inquiries and assignments through phone and email
- Triages, documents, and routes calls appropriately
- Learns foundational knowledge and skill sets of a Customer Service Rep
- Provides simple trouble-shooting information to callers
- Research/reference H-E-B policies to accurately address inquiries
- Follows escalation SOPs
- Completes basic data entry
- Relies solely on instructions, pre-established guidelines, and procedures, and training from Sr Specialists / Leads
- Reports to Lead or Manager; under immediate supervision
- Upholds H-E-B brand values with internal and external touch points
What is your background?
- High school diploma, or equivalent
- 0+ years of experience in a contact center environment
Do you have what it takes to be a fit as an H-E-B Contact Center Representative?
- Communication skills
- Organization, time-management, and attention to detail skills
- Ability to contribute positive energy
- Eagerness to learn and demonstrate proper phone / email etiquette
- Team performance mentality
- Natural customer service qualities
- Function in a fast-paced, retail, office environment
- Work extended hours / rotating schedules, if needed; sit for extended periods
How to Apply
H-E-B
About
Founded in 1905, H-E-B is a Texas-based supermarket chain with over 400 locations. Careers include store associates, warehouse staff, and corporate positions. Fun fact: H-E-B is highly regarded for it...
