Food Service RepresentativeAs a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Key Responsibilities &

Essential Functions

Customer Service: Provides superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections

Food Service / Production: Prepares, packages, and merchandises fresh product effectively Slices, packages, labels, rotates, and culls products for poor quality Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety: Cleans and sanitizes display cases Operates / maintains equipment properly Complies with H-E-B food safety and sanitation standards Complies with department / Store operating procedures

• Additional Department-Specific

Responsibilities

BAKERY: Records production and shrink to aid in production planning Assists in technical areas as needed (e.g., baking, frying, and decorating) Culls bakery products for poor quality, expiration dates

DELI: Takes care of service counter Customers Uses ordering system applications Uses Fresh Production Planner Performs inventory management processes (MSI, PAW) as required If applicable, ensures catering orders are prepared and ready in time for Customer pickup Performs all sanitation and maintenance tasks for Deli slicers

PREPARED FOODS: Serves / packages products at customer's request Educates customers on preparation / reheating instructions of prepared foods Prepackages condiments (sauces, dressings) for prepared food items Cuts, slices, dices, chops, food in preparation for chef

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key

Requirements

Work

Experience

Knowledge/Skills/Abilities: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)

• Required Strong customer service skills

• Required Communication and interpersonal skills

• Required Reading and writing skills

• Required Planning and organizing skills

Required Ability to work in a fast-paced environment

Required

Education

HS Diploma or GED or equivalent

• Required Licenses/

Certifications

Completion of Company Orientation Upon Hire

• Required Food safety and sanitation training upon hire Upon Hire

• Required

Physical Demands &

Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks Work with Customers, staying attentive to their needs Perform the following, based on your

Department: Bakery: Constantly reach at waist, grasp Frequently stand, walk, reach at shoulder, bend Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Deli: Constantly reach at waist, grasp Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5

• hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day ** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.