Medical Assistant I - Harlingen
H-E-B
Harlingen, Texas
Posted 1 weeks ago
Qualifications
Education
High school diploma, or equivalent; graduate of an accredited medical assistant or surgical technician program (preferred).
Required Licenses
- Basic Life Support (BLS) certification - must be through America Heart Association (AHA)
- Medical Assistant certification (CMA) required from one of these organizations: National Health Career Association, American Association of Medical Personnel, American Medical Technologists, National Association for Health Professionals, American Association of Medical Assistants, National Center for Competency Testing
Experience Requirements
Required
1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred); 1+ years of experience in phlebotomy/blood drawing (preferred); experience in customer service; experience working with electronic health records (preferred).
1 year of experience
Required Skills
Technical Skills
Knowledge of medical terminologyProficiency in MS Office, related software/applications
Soft Skills
Advanced interpersonal skillsCustomer service skillsIssue-resolution skillsAdvanced written communication skillsAdvanced verbal communication skillsStrong organization skillsAttention to detailAbility to quickly learn new procedures/processesAbility to manage multiple prioritiesAbility to project process ownershipAbility to work as part of a teamAbility to work with minimal supervisionAbility to apply good judgment and logic
Full Job Description
Medical Assistant
As a Medical Assistant, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform/assist in other medical procedures. You'll serve as a coordinator/liaison between patients, physicians, and other health care team members.
Key Responsibilities & Essential Functions:
As a Medical Assistant, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform/assist in other medical procedures. You'll serve as a coordinator/liaison between patients, physicians, and other health care team members.
Key Responsibilities & Essential Functions:
- Customer Service: Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible.
- Assists with check-in process; processes transactions required to begin/complete patient visits.
- Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar/scheduling; responds to emails.
- Resolves patient complaints; assists patients in all Clinic-related inquiries.
- Promotes H-E-B Wellness Primary Care services.
- Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings).
- Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery.
- Serves as a resource to patients; facilitates coordination of patient care.
- Assists with patient referral process, and associated follow-ups.
- Obtains referring physician orders and outside facility images/reports as necessary.
- Patient Care: Performs patient intake interviews; takes medical histories; checks/records vital signs.
- Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams/other medical procedures; provides clinic support.
- Replenishes medical supplies/materials.
- Maintains collaborative, professional relationships with clinic staff.
- Ensures adherence to HIPAA regulations.
- Work Experience: 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred); 1+ years of experience in phlebotomy/blood drawing (preferred); experience in customer service; experience working with electronic health records (preferred).
- Knowledge/Skills/Abilities: Knowledge of medical terminology; proficiency in MS Office, related software/applications; advanced interpersonal, customer service, and issue-resolution skills; advanced written/verbal communication skills; strong organization and follow-through skills; attention to detail; bilingual skills (English – Spanish) a plus; ability to quickly learn new procedures/processes; ability to comfortably, efficiently manage multiple priorities and shift focus between tasks; ability to project process ownership, accountability, and initiative; ability to work as part of a team; ability to work with minimal supervision; ability to apply good judgment and logic in performing duties, and responding to customer needs.
- Education: High school diploma, or equivalent; graduate of an accredited medical assistant or surgical technician program (preferred).
- Licenses/Certifications: Basic Life Support (BLS) certification - must be through America Heart Association (AHA); Medical Assistant certification (CMA) required from one of these organizations: National Health Career Association, American Association of Medical Personnel, American Medical Technologists, National Association for Health Professionals, American Association of Medical Assistants, National Center for Competency Testing.
- Physical Demands & Working Conditions: Function in a fast-paced clinic/office environment; sit/stand for extended periods; regularly lift up to 20 lbs; work extended hours and/or rotating schedules.
How to Apply
H-E-B
About
Founded in 1905, H-E-B is a Texas-based supermarket chain with over 400 locations. Careers include store associates, warehouse staff, and corporate positions. Fun fact: H-E-B is highly regarded for it...
