Joe V's Produce / Bakery Lead

Joe V's Smart Shop is a division of H-E-B, the largest independent food retailer in Texas. Joe V's operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V's, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V's proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life's pleasures.

Job Summary
As a Joe V's Produce / Bakery Lead, you'll ensure accurate, efficient day-to-day operations and a constant workflow, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service. You'll also support the Manager by effectively managing inventory, assisting with ordering product and supplies, and planning production to drive metrics.

Key Responsibilities & Essential Functions

• Store Lead Operations: Applies experience and knowledge to support the Store and Department in Manager's absence. Leads a team in efficient day-to-day operations and a constant workflow. Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules.
• Ensures compliance with company, Store, and department policies and procedures.
• Applies experience and knowledge to assist with production planning and inventory control and management; takes inventory; orders appropriate product in reaction to inventory; loads, unloads, and moves products.
• Assists in all technical areas, as needed.
• Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed.
• Troubleshoots / reports equipment issues.
• Ensures adequate levels of product and supplies for day-to-day operations (e.g., cash handling / Business Center forms, supplies).
• Performs Department and cross-functional duties as needed.

Compliance / Food Safety / Sanitation:
Ensures compliance with federal and state regulations and Store and department standard operating procedures. Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment.

Customer Service:
Role models / fosters excellent customer service. Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner. Engages with customers; directs customer traffic as needed. Stocks / merchandises products effectively to engage customers.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of related experience.
• Experience working in a fast-paced, high-volume environment.
• Knowledge/Skills/Abilities: Strong working knowledge of assigned department(s) or area(s). Understanding of basic financial workings of assigned department, and how to drive profitability. Advanced customer service skills. Strong verbal / written communication and interpersonal skills. Conflict resolution and influencing skills. PC skills. Ability to provide feedback on department procedures. Ability to be flexible in adjusting priorities. Ability to manage multiple priorities and shift focus between tasks.
• Education: Completion of job skills training, compliance-related training, and division orientation.

Physical Demands & Working Conditions:
Function in a fast paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs. Safely maneuver around moving mechanical parts. Constantly reach at waist, grasp. Frequently stand, walk. Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, make movements with ulnar deviation, twist, pinch, use fine motor movements, and push / pull with arms. Occasionally be exposed to cold, wet (non-weather) conditions, ambient temperature, and loud noise. Demonstrate the ability to lift 55 lbs, and manage in excess of 85 lbs. While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.