As a Selling Demo Representative, you'll sell products through various selling and hospitality events to educate and inform Customers of product features to drive customer engagement and sales.

• Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty.
• Creates an atmosphere of celebration by participating in total store events.
• Engages Customers with enthusiasm, sharing product knowledge, samples, and savings/value information; finds opportunities to surprise and delight Customers.
• Provides excellent customer service; answers product-related questions; helps Customers locate merchandise.
• Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event.
• Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement.
• Prepares, stages, executes, and closes events, including product, equipment, supplies, safety/sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
• Prepares products for use in demonstrations/samplings.
• Reviews daily sales reports; understands success metrics.

• Ensures compliance with federal, state, and H-E-B food safety regulations/standards and department SOPs daily.
• Attends required food safety and related trainings.
• Maintains a professional, clean, healthy, and safe work environment.
• Cleans up workstation area; assists other sales Partners as needed.

• Age Requirement: 18+
• Work Experience: Experience in sales or customer service; Experience in product demonstration (preferred).
• Knowledge/Skills/Abilities: Knowledge of sales or product demonstration (preferred); Strong communication and interpersonal skills; Strong customer service skills; Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns; Ability to read and interpret documents; Ability to manage multiple priorities and shift focus between projects; Ability and willingness to work flexible hours; A passion for customer service and hospitality.

• Constantly stand, reach at waist, and grasp.
• Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, and perform fine motor movements.
• Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions.
• Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs.

While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day. It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2022