Concierge JobAs a Concierge, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. You'll serve as a coordinator / liaison between patients, physicians, and other health care team members.

Key Responsibilities &

Essential Functions

Customer Service: Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible Assists with check-in process; processes transactions required to begin / complete patient visits Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails Resolves patient complaints; assists patients in all Clinic-related inquiries Promotes H-E-B Wellness Primary Care services Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings) Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery Serves as a resource to patients; facilitates coordination of patient care Assists with patient referral process, and associated follow-ups Obtains referring physician orders and outside facility images / reports as necessary

Patient Care: Performs patient intake interviews; takes medical histories; checks / records vital signs Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support Replenishes medical supplies / materials Maintains collaborative, professional relationships with clinic staff Ensures adherence to HIPAA regulations

Qualifications & Key

Requirements

Work

Experience

of experience in office - clerical - medical work - medical assistant - admissions rep - clinic support (preferred) - of experience in phlebotomy / blood drawing (preferred)

• Experience in customer service
• Experience working with electronic health records (preferred) Knowledge/Skills/Abilities: Knowledge of medical terminology
• Proficiency in MS Office, related software / applications
• Advanced interpersonal, customer service, and issue-resolution skills

• Advanced written / verbal communication skills

Strong organization and follow-through skills; attention to detail

Bilingual skills (English

Spanish) a plus

Ability to quickly learn new procedures / processes

Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks

Ability to project process ownership, accountability, and initiative

Ability to work as part of a team; ability to work with minimal supervision

Ability to apply good judgment and logic in performing duties, and responding to customer needs

Education

or equivalent

• Preferred Licenses/

Certifications

Medical Assistant certification CMA

• Basic Life Support BLS certification Physical Demands &

Working Conditions

Function in a fast-paced clinic / office environment Sit / stand for extended periods of time Regularly lift up to 20 lbs Work extended hours and / or rotating schedules