Medical Assistant
As a Medical Assistant, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform/assist in other medical procedures. You'll serve as a coordinator/liaison between patients, physicians, and other health care team members.
Key Responsibilities & Essential Functions:

• Customer Service: Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible. Assists with check-in process; processes transactions required to begin/complete patient visits. Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar/scheduling; responds to emails. Resolves patient complaints; assists patients in all Clinic-related inquiries. Promotes H-E-B Wellness Primary Care services. Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings). Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery. Serves as a resource to patients; facilitates coordination of patient care. Assists with patient referral process, and associated follow-ups. Obtains referring physician orders and outside facility images/reports as necessary.
• Patient Care: Performs patient intake interviews; takes medical histories; checks/records vital signs. Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams/other medical procedures; provides clinic support. Replenishes medical supplies/materials. Maintains collaborative, professional relationships with clinic staff. Ensures adherence to HIPAA regulations.

Qualifications & Key Requirements:

• Work Experience: 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred). 1+ years of experience in phlebotomy/blood drawing (preferred). Experience in customer service. Experience working with electronic health records (preferred).
• Knowledge/Skills/Abilities: Knowledge of medical terminology. Proficiency in MS Office, related software/applications. Advanced interpersonal, customer service, and issue-resolution skills. Advanced written/verbal communication skills. Strong organization and follow-through skills; attention to detail. Bilingual skills (English Spanish) a plus. Ability to quickly learn new procedures/processes. Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks. Ability to project process ownership, accountability, and initiative. Ability to work as part of a team; ability to work with minimal supervision. Ability to apply good judgment and logic in performing duties, and responding to customer needs.
• Education: High school diploma, or equivalent. Graduate of an accredited medical assistant or surgical technician program (preferred).
• Licenses/Certifications: Medical Assistant certification (CMA). Basic Life Support (BLS) certification.
• Physical Demands & Working Conditions: Function in a fast-paced clinic/office environment. Sit/stand for extended periods. Regularly lift up to 20 lbs. Work extended hours and/or rotating schedules.