As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key Responsibilities & Essential Functions:

• Stocking: Stocks and rotates items as needed. Assists with inventory control; loads, unloads, and moves product. Organizes, cleans, and prepares back area for the night crew and incoming trucks. Organizes merchandise on pallets to make the department presentable to the public. Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed. Maintains standards in shrink, safety, inventory control, and sanitation. Checks shipments for out-of-date and damaged product to ensure freshness and quality of products. Builds, stocks, maintains, and takes down store displays. Performs the duties of Customer Service Assistant as needed.
• Customer Service: Provides superior customer service. Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise.
• Sales: Merchandises product effectively. Uses suggestive selling techniques to meet customer needs and build department sales.
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment. Properly handles and maintains the operation of all equipment. Complies with departmental SOPs and store operating procedures.

Additional Department-Specific Responsibilities / Pre-requisites:

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepares tags and signs as needed.
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks. Prepares tags and signs as needed.
• Texas Backyard: Passion for outdoors. Ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio / video field. Knowledge of specialty products, movies, music, electronics, and video games.

Qualifications & Key Requirements:

Age Requirement: 18+
Work Experience: Knowledge/Skills/Abilities: Strong customer service skills - Required. Communication and interpersonal skills - Required. Reading and writing skills - Required. Planning and organizing skills - Required.
Education: HS Diploma or GED (or equivalent) - Required.
Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire.

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs. Perform the following, based on your Department: