Estore In-Store ShopperResponsibilities

Job Summary

As an eStore In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders. Key Responsibilities &

Essential Functions

Customer Service: Selects merchandise from sales floor to complete customer online orders

Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas

Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers

Makes decisions on customers behalf if requested item is unavailable

• Provides superior customer service; answers product-related questions, locates products, and helps in-store customers, as needed

Returns extra / unwanted products to their proper in-store location

Communicates continuously with department Managers and Partners to locate product

Minimizes shrink through careful handling of product

Follows Standard Operating Procedures (SOPs); achieves productivity standards

Performs eStore Curbie duties, as needed

Sanitation / Stocking / Food Safety: Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation

Gathers baskets and picks up trash inside and outside eStore as needed

Maintains / stocks bag areas

Organizes carts / maintains cleanliness within the eStore

Maintains standards for safety and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key

Requirements

Work

Experience

3

• months of experience as a Curbie or related experience

Required

Experience in personal shopping a plus

• Preferred

Knowledge/Skills/Abilities:

Strong customer service skills

Required

Strong communication skills

Required

Ability to make effective decisions on behalf of the customer with limited information

Required

Ability to prioritize and handle cross-functional tasks

Required

Ability to work a flexible schedule

• Required

Education

HS Diploma or GED or equivalent

• Preferred

Licenses/

Certifications

Completion of all required training upon hire (e.g., Alcohol Seller's Training)

• Required

Physical Demands &

Working Conditions

Perform in a fast-paced work environment which requires detailed work and precision

Work with customers and stay attentive to their needs

Work a flexible schedule, based on business needs

Work in varying conditions; work while exposed to hot, wet, and/or cold conditions

Constantly walk, reach at waist, grasp

Frequently reach at knees, push / pull with arms

Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements

Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs

Use a manual pallet jack multiple times per day

It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.