Robson Ranch Bakery - Lead - Full time
H-E-B
Denton, Texas
Posted 6 days ago
Qualifications
Education
Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training
Required Licenses
- Completion of Company Orientation
- Food safety and sanitation training
- eCommerce Online Ordering training
Responsibilities
Primary Duties
- Lead a well-stocked, well-maintained department
- Provide superior customer service
- Perform supervisory responsibilities, such as scheduling work, and training / developing Partners
Additional Duties
- Assist with inventory control; load, unload, and move product
- Train Partners; direct work; address complaints; resolve issues; build / follow up on production plans and their execution
- Slice, package, label, rotate, and cull products for poor quality
- Comply with department / Store operating procedures
- Clean / sanitize sales floor, display cases, prep areas, and equipment
Required Skills
Technical Skills
Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
Soft Skills
Communication and interpersonal skills
Full Job Description
H-E-B Store Department Lead
As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Key responsibilities include:
Store Lead Operations / Training:
Customer Service / Sales:
Food Safety:
Additional Department-Specific Responsibilities / Pre-requisites:
Qualifications & Key Requirements:
As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Key responsibilities include:
- Store lead operations / training
- Customer service / sales
- Food safety
Store Lead Operations / Training:
- May serve as backup to Department Manager and typically works opposite shift to Manager
- May help prepare department work schedules
- Carries out supervisory responsibilities in accordance with policies and applicable laws
- Assists with inventory control; loads, unloads, and moves product
- Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
- Assists in all technical areas, as needed
- Performs Representative / Specialist duties frequently
Customer Service / Sales:
- Provides / coaches on superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
- Merchandises products effectively
Food Safety:
- Slices, packages, labels, rotates, and culls products for poor quality
- Complies with department / Store operating procedures
- Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Additional Department-Specific Responsibilities / Pre-requisites:
- BAKERY: Ensures / oversees effective production planning and execution of supporting processes
- APPLY ADVANCED KNOWLEDGE OF CURRENT TRENDS IN BEAUTY FOR HAIR CARE, SKIN CARE, AND MAKEUP
- DELI: May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
- PREPARED FOODS: Serves / packages products at customer's request
- EDUCATE CUSTOMERS ON PREPARATION / REHEATING INSTRUCTIONS OF PREPARED FOODS
- PREPACKAGE CONDIMENTS (SAUCES, DRESSING) FOR PREPARED FOOD ITEMS
- CUTS, SLICES, DICES, CHOPS, FOOD IN PREPARATION FOR CHEF
- PRODUCE: Lead (department) Performs lead responsibilities for the department and may serve as backup to Produce Manager
- LEAD (IN-STORE PRODUCTION): Serves as dedicated lead over the in-store production work & Production Partners
- SPENDS MAJORITY OF TIME WITH PROCESSING TEAM ENGAGED IN DAILY SEQUENCE OF TASKS
- TEXAS BACKYARD: Strong knowledge of nursery field
- Strong knowledge of plant and chemical recommendations
- Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
- Keeps up with current nursery field-related trends
Qualifications & Key Requirements:
- Age Requirement: 18+
- Work Experience: Knowledge/Skills/Abilities:
- Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
- Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or Partners
- Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
- Communication and interpersonal skills
- Education: Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training
- Licenses/Certifications: Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
- Physical Demands & Working Conditions:
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department:
- Bakery:
- Constantly reach at waist, grasp
- Frequently stand, walk, reach at shoulder, bend
- Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
- Beauty / Drugstore / General Merchandise:
- Constantly reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions, loud noise, ambient temperatures
- COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
- DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
- GENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
- Dairy / Frozen / Grocery:
- Constantly reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold conditions, loud noise
- DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
- FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
- GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
- Deli:
- Constantly reach at waist, grasp
- Frequently stand, walk, stoop
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
- Entertainment / Nature's Harvest:
- Constantly reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- ENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbs
- NATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbs
- Floral:
- Constantly reach at waist, grasp
- Frequently stand, walk
- Frequently be exposed to cold conditions
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb
How to Apply
H-E-B
About
Founded in 1905, H-E-B is a Texas-based supermarket chain with over 400 locations. Careers include store associates, warehouse staff, and corporate positions. Fun fact: H-E-B is highly regarded for it...
