Austin 27 (Anderson/FM 620) RX Tech - Pharmacy Care Representative - Part time
H-E-B
Austin, Texas
Posted today
Qualifications
Education
High school diploma or GED or equivalent
Experience Requirements
Required
Experience in retail; experience in pharmacy a plus; experience working in a fast-paced environment
Required Skills
Soft Skills
Strong communication and customer service skillsAbility to maintain composure in high-stress situationsAbility to demonstrate strong telephone etiquetteAbility to manage multiple priorities and shift focus between tasksAbility to work in a team environmentAbility to work with little direct supervisionWillingness to cross-train
Full Job Description
Pharmacy Care Representative
As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.
Key Responsibilities:
Qualifications and Key Requirements:
Physical Demands and Working Conditions:
As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.
Key Responsibilities:
- Providing superior customer service
- Working closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives to provide excellent patient care
- Promoting greeting, asking, and thanking strategies
- Receiving written prescriptions from customers
- Obtaining and verifying demographic and profile-related information
- Processing written prescriptions and refill numbers into RXEVO
- Generating prescription-related paperwork
- Using RXEVO at point of sale system
- Ensuring procedures are followed to deliver prescriptions to correct patients
- Directing customers to counseling window for Pharmacist consultation
- Obtaining/returns tills from bookkeeping
- Processing customer transactions at register
- Maintaining manual signature capture receipts
- Scanning into RXEVO in a timely fashion
- Properly processing/clearing prepaid prescriptions
- Ensuring all prescription deliveries are finalized
- Printing RX delivery ledger daily
- Completing contact patient queue
- Filing/maintaining prescription hard copies
- Assisting Technicians and Pharmacists to ensure complete, efficient production for the shift
- Participating in/assisting with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
- Checking in/assisting customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
- Participating in other professional services activities
- Receiving OTC inventory
- Checking delivery for accuracy compared to invoices
- Staging OTC inventory
- Breaking out into stocking sections, including front-of-pharmacy items
- Complying with Return to Stock SOP
- Ensuring caps, vials, bags, etc., are correctly stocked
- Recording fridge and freezer temperature logs
- Complying with HIPAA regulations
- Complying with TSBP rules and H-E-B SOPs
- Complying with SOP to process PSE transactions
- Following manual process only if electronic system unavailable
- Complying with Central Fill check-in procedures
- Ensuring department and work area comply with presentation, organization, sanitation, and maintenance guidelines
- Removing trash from department
- Complying with trash compactor processes
Qualifications and Key Requirements:
- 18+ years old
- Experience in retail
- Experience in pharmacy a plus
- Experience working in a fast-paced environment
- Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
- Strong communication and customer service skills
- Mathematical skills
- PC skills including MS Office and H-E-B software and programs required by the job
- Cash-handling skills
- Ability to maintain composure in high-stress situations
- Ability to demonstrate strong telephone etiquette
- Ability to manage multiple priorities and shift focus between tasks
- Ability to work in a team environment
- Ability to work with little direct supervision
- Willingness to cross-train
- High school diploma or GED or equivalent
- Completion of all required training and certification
Physical Demands and Working Conditions:
- Functioning in a fast-paced, retail, office environment
- Working rotating shifts, including nights and weekends
- Standing for extended periods
- Regularly lifting 30 lbs or more
- Fulfilling vision requirements for the job, specifically close vision and color vision
- Maintaining H-E-B Rx screener status, including required recertification
How to Apply
H-E-B
About
Founded in 1905, H-E-B is a Texas-based supermarket chain with over 400 locations. Careers include store associates, warehouse staff, and corporate positions. Fun fact: H-E-B is highly regarded for it...
