Irving Service - Customer Service Assistant - Part time
H-E-B
Responsibilities
Primary Duties
- Assisting in unloading merchandise from baskets
- Packaging groceries
- Helping customers in transporting and unloading groceries to their vehicles
- Assisting customers in locating merchandise
Additional Duties
- Gathering baskets and picking up trash inside and outside the Store
- Maintaining and stocking bag areas
- Returning products to proper locations
- Stocking and staging bags
- Stocking check stand supplies
- Distributing Buddy bucks to registers
- Replacing anti-fatigue mats
- Performing carts and parts basket relocation
- Power-washing basket relocation for department setup
- Performing red basket fill up/retrieval
- Cleaning, mopping, dusting, sweeping, and vacuuming the check stand area, Return Center, and CCO area
Full Job Description
As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles. Key responsibilities include:
- Assisting in unloading merchandise from baskets
- Packaging groceries
- Helping customers in transporting and unloading groceries to their vehicles
- Assisting customers in locating merchandise
- Gathering baskets and picking up trash inside and outside the Store
- Maintaining and stocking bag areas
- Returning products to proper locations
- Stocking and staging bags
- Stocking check stand supplies
- Distributing Buddy bucks to registers
- Replacing anti-fatigue mats
- Performing carts and parts basket relocation
- Power-washing basket relocation for department setup
- Performing red basket fill up/retrieval
You will also clean, mop, dust, sweep, and vacuum the check stand area, Return Center, and CCO area to maintain store cleanliness and safety.
Qualifications and Key Requirements:
The ability to work in a fast-paced environment, work with customers and stay attentive to their needs, maintain a high level of productivity and efficiency standards, and completion of Company Orientation and Basics of Safety training upon hire. Physical demands include:
- Functioning in a fast-paced, retail environment
- Working with customers
- Staying attentive to their needs
- Constantly reaching at waist, grasping
- Frequently standing, walking
- Occasionally reaching overhead, reaching at shoulder, reaching at knee, reaching at floor
- Bending, stooping, squatting, crouching, kneeling
- Stair climbing, pivoting, twisting
- Pushing/pulling with arms, pinching
- Performing fine motor movements
- Being exposed to cold, hot, loud noises, ambient temperatures, and wet conditions
You must demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs). It is your responsibility to never lift beyond your own safe lifting limit. If an item is too heavy to lift, push, or pull, and/or carry, you must break the box down into lighter, smaller, more manageable components, or ask for assistance from another partner or a manager.





