H-E-B Pharmacy Tech
As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services. Key responsibilities include pharmacy operations, compliance, and other duties as outlined below.
Pharmacy Operations:

• Role models superior customer service and service standards
• Promotes and embodies "Greet, Ask & Thank" and H-E-B telephone strategies
• Manages exception station; solves third-party issues
• Receives and processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other professional services activities as required
• Maintains H-E-B Rx screener status; participates in screening events
• Assists with pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date/dead stock returns, department communications, and others as needed)
• Orders and manages inventory; processes invoices daily, on a timely basis
• Reviews warehouse and DSD orders
• Checks deliveries for accuracy; notifies H-E-B/DSD vendor of discrepancies; makes necessary adjustments
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution
• Applies computer troubleshooting and prescription application overview
• Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)
• Performs other assigned duties

Compliance:

• Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies/labels prescriptions by 7-point check
• Ensures privacy/confidentiality of personal health information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient
• Ensures compliance with central fill check-in procedures
• Participates in/ensures pharmacy partner compliance with ORT, 5-S, and pharmacy standards review
• Ensures proper return to stock (RTS) procedures are followed; responsible for organization/presentation of pharmacy shelves
• Participates in/supports pharmacy manager in facility and office maintenance and upkeep; ensures 5-S compliance

Qualifications and key requirements include:

• Age requirement: 18+
• Work experience: 3+ years of pharmacy experience (preferred) 1+ years of experience as an active retail certified pharmacy technician
• Experience working in a fast-paced environment
• Knowledge/skills/abilities: working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system; knowledge/understanding of H-E-B pharmacy standard operating procedures (SOPs); advanced communication skills; advanced telephone etiquette; intermediate computer skills, including MS Office, Windows, and H-E-B related systems/applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager); mathematical skills, including calculating measurements; ability to manage multiple priorities and shift focus between tasks; ability to maintain composure in high-stress situations; ability to work with little direct supervision; self-starter; welcomes working in a team-oriented environment and is open to cross-training
• Education: HS diploma or GED or equivalent
• Licenses/certifications: active state of Texas registration as certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date; certification as an H-E-B pharmacy technician; RxEVO certification
• Successful completion of all required training (e.g., H-E-B screener certification, advanced cash register (ACR), HIPAA, FWA, MethGuard, diversity, company orientation, applicable modules for Pharm Tech and PCR, etc.)
• Physical demands and working conditions: function in a fast-paced, retail, office environment; work rotating shifts to meet business needs (includes nights and weekends); stand for extended periods (up to 12 hours); regularly lift 30 lbs or more; use arms/hands in repetitive motion that require hand/finger dexterity; meet specific vision requirements for this job, including close vision and color vision