As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Key responsibilities include:
- Providing excellent customer service
- Answering customer questions regarding products
- Taking orders
- Assisting with product selection
- Using suggestive selling techniques to meet customer needs and build department sales
- Making regular product announcements to inform customers
- Working a flexible schedule to accommodate shifts of different departments
- Performing duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
- Performing stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the total Store, in multiple departments.
- Building, stocking, and maintaining displays and fixtures
- Assisting with inventory control; loading, unloading, and moving product
- Slicing, packaging, labeling, rotating, merchandising, culling, and pricing product
- Gaining knowledge of multiple departments; applying understanding of processes/policies
- Complying with Store and department SOPs, policies, and applicable laws
- Working as a Checker when not performing Cross Functional duties
- Ensuring compliance with departmental/Store SOPs for food safety and sanitation
- Properly operating and maintaining all equipment
- Cleaning/sanitizing sales floor, display cases, prep areas, and equipment.

Qualifications & Key Requirements:
- Age Requirement: 18+
- Work Experience: 6+ months of experience in H-E-B Store operations - Required
- Knowledge/Skills/Abilities:
- Knowledge of computer systems (Symbol, ACR, label machine) - Required
- Customer service and interpersonal skills - Required
- Verbal/written communication and reading skills - Required
- Ability to adapt to performing a wide range of duties across multiple departments - Required
- Ability to work autonomously - Required
- Education: HS Diploma or GED or equivalent - Required
- Licenses/Certifications: Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions:
- Function in a fast-paced, retail environment, requiring detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Work flexible schedules to accommodate differing department shifts
- Perform the following, based on your Department:

• Bakery: Constantly reach at waist, grasp; Frequently stand, walk, reach at shoulder, bend; Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.
• Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold conditions, loud noise; Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs.
• Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet conditions, loud noise, ambient temperatures; Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs.
• Floral: Constantly reach at waist, grasp; Frequently stand, walk; Frequently be exposed to cold conditions; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs.
• Gas Station: Constantly sit, reach at waist, grasp; Frequently stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs.
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp; Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally stand, bend, crouch, kneel, stair climb; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs.
• Seafood: Constantly reach at waist; Frequently stand, walk, pivot, push/pull with arms, grasp; Frequently be exposed to wet and cold; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements; Occasionally be exposed to hot conditions, loud noise, ambient temperatures; Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs.
• Service: Constantly stand, walk, reach at waist, grasp; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs.
• Shelf Edge: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs.

While there may be exceptions, the measurements noted are generally defined as:
- Constantly: 5.5+ hours per 8-hour day
- Frequently: 2.5 - 5.5 hours per 8-hour day
- Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.