Service Rep

• Parking Lot AttendantThe Service Rep

• Parking Lot Attendant provides customer service through packaging and carrying out purchases for customers and support in all aspects of customer service. Works well under immediate supervision and some detailed verbal and written instructions. Basic skills in procedures, techniques, materials, and/or equipment appropriate to area.

Key Responsibilities &

Essential Functions

Packages customer purchases in the correct and efficient manner

• Assists customers in carrying out their purchases
• Assists customers with product questions

Engages the customer in appropriate discussion regarding items they are purchasing, including discussion about: taste profile, complimentary items/side dishes, suggested preparation techniques, etc.

May be required to return merchandise to shelves

Provides fast, efficient, friendly service with a smile

Ability to provide direction to CSAs in the parking lot

Keep Baskets off of lot by nesting them in corals and then bringing them to the front

Ensure there are ample baskets at all entrances for Customers to shop

Assist Customers in unloading merchandise to their vehicle and carry outs

Ensure Sani-Wipes are available for Customers to use

Communicate issues in the parking lot to Service Manager, and Director

Ensure Kids Carts, Electric Carts, Infant seats are clean and sanitary

Ensure Electric Carts are charged and in working conditions

Responsible for providing water

Walks parking lot, searching for abandoned shopping carts

Involve others when necessary to address Customer's needs

Qualifications & Key

Requirements

Work

Experience

0

• years Typically requires 0-2 years experience

Required No prior experience or training required

Required

Knowledge/Skills/Abilities:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Required

Speak clearly and concisely

Required

Willingly adapt to shifting or competing priorities

Required

Stay focused despite interruptions. - Required

Remain calm and reasonable intense or stressful situations

Required

Follow accepted guidelines, rules, and procedures in actions

Required

Good Customer Service skills

Required

Complete all necessary training courses/ models

Required

Good communication and interpersonal skills

Required

Education

Licenses/

Certifications

Physical Demands &

Working Conditions

Lift and carry moderately heavy loads; bend, kneel, reach, squat, push and pull Maintain a high level of productivity and efficiency standards- Standing (for max of 3 hrs)