Cross-Functional Representative
As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Key responsibilities include:
- Providing excellent customer service
- Answering customer questions regarding products
- Taking orders
- Assisting with product selection
- Using suggestive selling techniques to meet customer needs and build department sales
- Making regular product announcements to inform customers
- Working a flexible schedule to accommodate shifts of different departments
- Performing duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
- Performing stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the total Store, in multiple departments
- Building, stocking, and maintaining displays and fixtures
- Assisting with inventory control; loading, unloading, and moving product
- Slicing, packaging, labeling, rotating, merchandising, culling, and pricing product
- Gaining knowledge of multiple departments; applying understanding of processes/policies
- Complying with Store and department SOPs, policies, and applicable laws
- For the Service cross-functional team, working as a Checker when not performing Cross Functional duties
- Ensuring compliance with departmental/Store SOPs for food safety and sanitation
- Properly operating and maintaining all equipment
- Cleaning/sanitizing sales floor, display cases, prep areas, and equipment.

Qualifications and key requirements include:
- Being 18+ years old
- Having 6+ months of experience in H-E-B Store operations
- Knowledge of computer systems (Symbol, ACR, label machine)
- Customer service and interpersonal skills
- Verbal/written communication and reading skills
- Ability to adapt to performing a wide range of duties across multiple departments
- Ability to work autonomously
- Education: HS Diploma or GED or equivalent
- Licenses/Certifications: Completion of Company Orientation and Safety Training.

Physical demands include:
- Functioning in a fast-paced, retail environment, requiring detailed and precise tasks
- Working with customers, staying attentive to their needs
- Working flexible schedules to accommodate differing department shifts
- Performing the following, based on your department:

• Bakery: Constantly reach at waist, grasp. Frequently stand, walk, reach at shoulder, bend. Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.
• Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold conditions, loud noise. DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs. FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs. GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs. MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs.
• Deli: Constantly reach at waist, grasp. Frequently stand, walk, stoop. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet conditions, loud noise, ambient temperatures. COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs. DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs. GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs.
• Floral: Constantly reach at waist, grasp. Frequently stand, walk. Frequently be exposed to cold conditions. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs.
• Gas Station: Constantly sit, reach at waist. Frequently grasp. Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs.
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp. Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally stand, bend, crouch, kneel, stair climb. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs.
• Seafood: Constantly reach at waist. Frequently stand, walk, pivot, push/pull with arms, grasp. Frequently be exposed to wet and cold. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion. Occasionally be exposed to hot conditions, loud noise, ambient temperatures. Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs.
• Service: Constantly stand, walk, reach at waist, grasp. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions. Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs.
• Shelf Edge: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions. Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs.

While there may be exceptions, the measurements noted are generally defined as:
- Constantly: 5.5+ hours per 8-hour day
- Frequently: 2.5 - 5.5 hours per 8-hour day
- Occasionally: 0 - 2.5 hours per 8-hour day.
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.