As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Key responsibilities include:
- Providing excellent customer service
- Answering customer questions regarding products
- Taking orders
- Assisting with product selection
- Using suggestive selling techniques to meet customer needs and build department sales
- Making regular product announcements to inform customers
- Working a flexible schedule to accommodate shifts of different departments
- Performing duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
- Stocking and replenishment
- Product returns and rotation
- Product selection
- Service support
- Inventory accuracy
- Additional duties across the total store, in multiple departments
- Building, stocking, and maintaining displays and fixtures
- Assisting with inventory control
- Loading, unloading, and moving product
- Slicing, packaging, labeling, rotating, merchandising, culling, and pricing product
- Gaining knowledge of multiple departments
- Applying understanding of processes/policies
- Complying with store and department SOPs, policies, and applicable laws.

For the Service cross-functional team, you will work as a checker when not performing Cross Functional duties. You will ensure compliance with departmental/store SOPs for food safety and sanitation, properly operate and maintain all equipment, and clean/sanitize sales floor, display cases, prep areas, and equipment.

Qualifications and key requirements include:
- Being 18+ years of age
- Having 6+ months of experience in H-E-B store operations
- Knowledge of computer systems (Symbol, ACR, label machine)
- Customer service and interpersonal skills
- Verbal/written communication and reading skills
- Ability to adapt to performing a wide range of duties across multiple departments
- Ability to work autonomously.
Education: HS diploma or GED or equivalent.
Licenses/Certifications: Completion of Company Orientation and Safety Training.

Physical demands and working conditions include:
Functioning in a fast-paced, retail environment, requiring detailed and precise tasks. You will work with customers, staying attentive to their needs, and work flexible schedules to accommodate differing department shifts.

Department-specific physical requirements:
- Bakery: Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.
- Dairy: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs.
- Frozen: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs.
- Grocery: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs.
- Market: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs.
- Deli: Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
- Cosmetics: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs.
- Drugstore: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs.
- General Merchandise: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs.
- Floral: Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs.
- Gas Station: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs.
- Produce: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs.
- Seafood: Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs.
- Service: Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs.
- Shelf Edge: Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs.

While there may be exceptions, the measurements noted are generally defined as:
- Constantly: 5.5+ hours per 8-hour day
- Frequently: 2.5 - 5.5 hours per 8-hour day
- Occasionally: 0 - 2.5 hours per 8-hour day.

It is partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another partner or a manager. The work environment characteristics described here are representative of those a partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.