Concierge Position At H-E-B Wellness Primary CareAt H-E-B Wellness Primary Care, it's our goal to help everyone live the healthiest life possible. And it's our promise that our health care will be better than partners have ever experienced: accessible, convenient, engaging, and complete.

Join us and be part of something special. Help us provide comprehensive services that include primary care, health coaching, physical medicine, care navigation, and more.

As a Concierge, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. You'll serve as a coordinator / liaison between patients, physicians, and other health care team members. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service.

Partner-owned means our most important resources--people--drive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company.

Do you have a:

Heart for people... willingness to serve each patient as a personal guest?

Head for business... committed to provide excellent service by building / maintaining customer relations?

Passion for results... drive to help build our customer base?

We are looking for:

a high school diploma, or equivalent

experience as a medical assistant, admissions rep, or in-clinic support

Customer ServiceWelcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible

Assists with check-in process; processes transactions required to begin / complete patient visits

Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails

Resolves patient complaints; assists patients in all clinic-related inquiries

Promotes H-E-B Wellness Primary Care services

Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)

Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery

Serves as a resource to patients; facilitates coordination of patient care

Assists with patient referral process, and associated follow-ups

Obtains referring physician orders and outside facility images / reports as necessary

Patient CarePerforms patient intake interviews; takes medical histories; checks / records vital signs

Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support

Replenishes medical supplies / materials

Maintains collaborative, professional relationships with clinic staff

Ensures adherence to HIPAA regulations

What is your background?

High school diploma, or equivalent

Graduate of an accredited medical assistant or surgical technician program (preferred)

Medical assistant certification (CMA)

Basic Life Support (BLS) certification

1

• years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)

1

• years of experience in phlebotomy / blood drawing (preferred)

Experience in customer service

• Experience working with electronic health records (preferred)

Do you have what it takes to be a fit as an H-E-B WPC Concierge?

Knowledge of medical terminology

Proficiency in MS Office, related software / applications

Advanced interpersonal, customer service, and issue-resolution skills

Advanced written / verbal communication skills

Strong organization and follow-through skills; attention to detail

Bilingual skills (English

Spanish) a plus

Ability to quickly learn new procedures / processes

Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks

Ability to project process ownership, accountability, and initiative

Ability to work as part of a team; ability to work with minimal supervision

Ability to apply good judgment and logic in performing duties, and responding to customer needs

Can you...

Function in a fast-paced clinic / office environment

Sit / stand for extended periods of time

Regularly lift up to 20 lbs

Work extended hours and / or rotating schedules