Job TitleYou use your operational insight within Global Business Operations to support strategic goals, strengthen fraud and payment controls, and contribute to continuous improvement across the organization. Through analysis, collaboration, and effective problem-solving, you help drive operational efficiency, reduce risk, and deliver accurate documentation and reporting that support GBO's overall performance.

Qualifications

Fluent in oral and written English

Excellent communication skills

• Strong computer skills, especially with Microsoft Excel
• Strong time-management abilities
• Proven track record of effective problem-solving, with the ability to remain solution-oriented at all times
• Knowledge:
• Experience in payment operations, fraud prevention, and/or risk management
• Strong knowledge of card processing, payment fraud prevention/detection techniques, and/or CNP fraud management
• Expertise in dispute and chargeback management
• Experience in problem resolution, including determining root cause, scope, and scale of issues

Intermediate to advanced proficiency in Microsoft Excel, Word, and Access

Skill in data analysis and ad-hoc report creation

What You'll Be Doing Day To Day:

Monitors, evaluates, investigates, and responds to chargeback disputes.

Provides a high standard of professional, caring, and friendly service while consistently meeting or exceeding established chargeback productivity and quality standards.

Resolves complex issues with minimal supervision or direction.

Collaborates with peers and leadership by communicating chargeback anomalies or emerging fraud trends and sharing relevant insights and ideas.

Reviews all disputed transactions and ensures appropriate actions are taken.

Prepares and delivers monthly trend analyses to Fraud Management, including recommendations for process and workflow improvements.

Submits monthly recommendations for rule enhancements that support increased fraud prevention.

Identifies and cancels fraudulent activity to mitigate potential revenue loss.

Creates and maintains weekly reports on fraud and chargeback rates.

Produces trend analyses, suspicious activity summaries, and fraud prevention reports.

Together As A

Team: IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.

Benefits Eligible

Yes

Hours

Hourly role.

Must have open availability Monday through Sunday

The pay for this role is $24.$8 - $34.00 - pay is calculated based on IKEA pay practices

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well, and plan for their future. Join our team and enjoy these benefits and so much more!

Generous paid time off, holiday, and sick time

WiselyPay get earned wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 20 hrs/wk)

A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.