Job Opportunity at IKEA
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
Daily Responsibilities
Leading a team of co-workers whose purpose is to provide shoppers with a customer-centric shopping experience by ensuring the customer is able to search, find, choose, and buy. Providing a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer. Overseeing the daily operations of the Self-Serve team on the shop floor. Hiring, onboarding, training, leading, managing and developing Self-Serve co-workers in the store. Driving sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards. Monitoring sales, supply, customer insights, and customer centric KPIs. Ensuring optimal product availability and stock accuracy. Securing execution of the promotions calendar and strategies by partnering with necessary stakeholders. Supporting the planning and implementation of activities, self-serve and add-ons throughout entire store. Handling issues raised by customers and co-workers in a positive and quick manner.
Teamwork
We are the ones meeting our customers in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept a concept that helps millions of customers create a better everyday life!
Qualifications
3 years: Experience working in a fast-paced, customer-oriented (service or retail) industry. Experience leading and developing people, preferably in a retail environment. Experience in customer service, problem-solving and conflict handling techniques. Physical Demand: Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently. Must be able to stand, walking, talking, typing, reaching, hearing, seeing, twisting more than (46%) of the time.