Kroger Jobs

Job Title

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

Adhere to local, state, and federal laws, food safety procedures, and company guidelines

Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones

Initiate and complete selection process for customers' on-line orders

Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars

Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

Scan and bag orders on the go while following all bagging standards

Meet/exceed productivity standards

Qualifications

Excellent oral/written communication skills

Basic math skills (i.e., counting, addition, and subtraction)

Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier