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Kroger Employee Reviews in Lexington, NC

Employee Insights in Lexington, NC

Review information last updated January 21, 2026.

Rating Distribution

2 ratings

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Summary of Kroger Employee Feedback (AI-Generated)

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2.5 out of 5
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Across the four employee reviews of Kroger locations in North Carolina – Lexington, Durham, Charlotte, and Picker/Packer roles – a recurring theme is the tension between positive aspects of the company culture and significant operational challenges.
While several reviews highlight supportive management, collaborative environments, and a focus on diversity and inclusion, particularly within the Charlotte Pharmacy Technician role, these positives are frequently overshadowed by concerns regarding bureaucracy, workload, and compensation.
The Lexington and Picker/Packer reviews consistently point to excessive bureaucracy and a reliance on external contractors, hindering agility and impacting customer service.
The Durham Pharmacy Technician role, while acknowledging a fast-paced environment and suitable for entry-level workers, also emphasizes the critical lack of formal training, demanding adaptability from new hires.
A common thread is the perceived disconnect between company values and actual employee experience, notably regarding compensation – a persistent issue across all locations, especially highlighted in the Charlotte Pharmacy Technician review.
The reviews demonstrate a need for Kroger in North Carolina to streamline processes, address workload imbalances, and ensure competitive compensation scales to align with employee expectations and market rates.
There’s a clear need for better resource allocation and training to bridge the gap between the company's stated values and the day-to-day realities of the workforce.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Due to limited data for your exact filter criteria, this summary includes broader results.

Highlights

Pros

  • Supportive Management: Frequently mentioned across multiple locations.
  • Collaborative Environment: Identified in Lexington and Durham.
  • Suitable for Entry-Level Workers: Specifically noted in Durham and implied across several reviews.

Cons

  • Excessive Bureaucracy: A dominant concern across Lexington and Picker/Packer reviews.
  • Low Compensation: A consistent issue, particularly highlighted in Charlotte.
  • Lack of Formal Training: A key challenge, especially for new hires in Durham.
Mar 25, 2025
1 out of 5
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Picker/Packer

I’m constantly overloaded, handling tasks for others.

What aspects of working at the company do you find most positive? I appreciate the opportunity for regular breaks and the ability to leave the workplace at the end of the workday. My previous experience at this company was largely negative, primarily driven by the need to fulfill financial obligations. I found the overall environment to be challenging. What aspects of your work environment contribute most to stress? Unexpected changes to my work schedule, implemented without prior notification, were a significant source of stress. What is the nature of the company’s work environment and culture? The workplace exhibits a diverse range of cultural influences, and I observed that some managers lacked prior management experience, which sometimes resulted in decisions that seemed ill-considered. Can you describe a typical workday? A standard workday involved shifting responsibilities across multiple departments within the building, often requiring me to perform tasks outside of my primary role.
Feb 26, 2025
3 out of 5
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Customer Service Representative

Company processes are unnecessarily complex and illogical.

Overall, I appreciated the collaborative environment and the support provided by my direct managers. However, the organization’s size and operational structure present challenges, characterized by significant bureaucracy and a limited capacity for innovation. The reliance on external contractors for customer service raises concerns regarding potential impacts on customer experience.

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Kroger. Contact us to suggest updates to this page.