Customer Service/service Booth Clerk
Kroger
Albuquerque, New Mexico
Posted 3 weeks ago
Responsibilities
Primary Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
- Report pricing and scanning discrepancies to the appropriate manager.
- Process customer transactions quickly, accurately, and efficiently.
- Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
- Communicate new and on-going special programs and promotions to customers.
- Handle funds, coupons, tenders, etc. according to company policy.
- Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Stay current with present, future, seasonal and special ads.
- Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
- Observe scheduled shift operating hours.
- Answer all store telephone calls promptly and professionally according to department training.
- Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
- Adhere to all food safety regulations and guidelines on product returns.
- Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
- Notify management of customer or employee accidents.
- Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
- Comply with all state, county and local weights and measures laws and labeling requirements.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Required Skills
Soft Skills
Ability to handle stressful situationsEffective written and oral communication skills
Full Job Description
Job Title
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Minimum
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
- Report pricing and scanning discrepancies to the appropriate manager.
- Process customer transactions quickly, accurately, and efficiently.
- Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
- Communicate new and on-going special programs and promotions to customers.
- Handle funds, coupons, tenders, etc. according to company policy.
- Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Stay current with present, future, seasonal and special ads.
- Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
- Observe scheduled shift operating hours.
- Answer all store telephone calls promptly and professionally according to department training.
- Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
- Adhere to all food safety regulations and guidelines on product returns.
- Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
- Notify management of customer or employee accidents.
- Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
- Comply with all state, county and local weights and measures laws and labeling requirements.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum
- Must be 18 or older
- Ability to handle stressful situations
- Effective written and oral communication skills
- Knowledge of basic math (e.g., counting, addition, and subtraction)
- Retail grocery
- Cashier
- Customer service experience
- Second language: speaking, reading and/or writing
Company Culture
Core Values
respecthonestyintegritydiversityinclusionsafety
How to Apply
Kroger
About
Founded in 1883 by Bernard Kroger in Cincinnati, Ohio, Kroger is one of the largest supermarket chains in the U.S., operating over 2,700 stores under multiple banners. Careers range from grocery clerk...
$17
/ hour
Kroger pays $17 for Customer Service Rep in Albuquerque, New Mexico, with most salaries ranging from $13 to $22. Pay can vary based on role, experience, and local cost of living.
Median
$17
Low
$13
High
$22
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Figures represent approximate ranges and may vary based on experience, location, and other factors. For the most accurate information, please consult the employer directly. Contact us to suggest updates to this information.