Customer Svc/clerk
Kroger
Commerce City, Colorado
Posted 1 months ago
Qualifications
Education
High School Diploma or GED
Responsibilities
Primary Duties
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
- Determine work priorities and task lists to consistently maintain adequate front end conditions.
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.
- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
- Communicate pricing and signage discrepancies to the pricing coordinator.
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Experience Requirements
Required
6 months related experience or training; or equivalent combination of education or experience
Required Skills
Soft Skills
Effective interpersonal and customer service skillsSound judgement/decision making skillsFriendly, approachable/outgoing demeanor/team playerGood oral and written communication skills
Full Job Description
Job Title
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
- Determine work priorities and task lists to consistently maintain adequate front end conditions.
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.
- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
- Communicate pricing and signage discrepancies to the pricing coordinator.
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.
- Minimum - High School Diploma or GED.
- 6 months related experience or training; or equivalent combination of education or experience.
- Effective interpersonal and customer service skills.
- Good math skills (ability to add, subtract, multiply and divide).
- Sound judgement/decision making skills.
- Friendly, approachable/outgoing demeanor/team player.
- Ability to work in a fast paced environment.
- Good oral and written communication skills.
- Familiar with Microsoft Office Word and Excel.
Company Culture
Core Values
respecthonestyintegritydiversityinclusionsafety
How to Apply
Kroger
About
Founded in 1883 by Bernard Kroger in Cincinnati, Ohio, Kroger is one of the largest supermarket chains in the U.S., operating over 2,700 stores under multiple banners. Careers range from grocery clerk...
$18
/ hour
Kroger pays $18 for Customer Service Rep in Commerce City, Colorado, with most salaries ranging from $13 to $23. Pay can vary based on role, experience, and local cost of living.
Median
$18
Low
$13
High
$23
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Figures represent approximate ranges and may vary based on experience, location, and other factors. For the most accurate information, please consult the employer directly. Contact us to suggest updates to this information.