Lowe's Jobs

Customer Service Associate

As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.

Whether you need a part-time position or a place to grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.

As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs.

You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.

Key Responsibilities

Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.

• Assist customers with locating and handling merchandise.

Down stock merchandise by looking for empty areas on shelves and replenishing supplies.

Cross-functionally train in other areas of the store to help deliver the best customer service.

Minimum Qualifications

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.

6 Months Experience using common retail technology, such as smart phones and tablets.

Reading, writing, and performing basic arithmetic (addition and subtraction).

Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Preferred Qualifications

6 months of Retail and/or customer service experience.

Bi-lingual skills.

Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.

Travel Requirements

This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Pay Range

$19.00 - $20.55 per hour

Associate Benefits

Health, Dental and Vision insurance.

Life and Disability insurance.

Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time.

Flexible spending and health savings accounts.

401(k) Retirement account with company match.

Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs.

Education support programs, including tuition assistance and trade skills scholarships.

Business Travel Accident insurance.

Maternity and Parental leave.

Adoption assistance.

Lowe's Associate Discount and broad discount platform.

Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.