Job Title

Essential Functions

NOTE: Minors in this role may not be responsible for some of the activities listed below

• Assisted Self Check Out
• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously

Approaches and interacts with customers to proactively recommend products and services appropriately

Proactively greets, assists, and engages with multiple customers on multiple registers at the same time

Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions

Thanks the customer for their business and invites them back to shop at Lowe's

Customer Service

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs

Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary

Demonstrates sincere appreciation to customers

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs

Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities

Uses a cash register to process sales transactions, returns, and refunds according to company guidelines

Provides proper monetary change to CSA Front End associates for register activities

Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)

Removes security tags, verifies product information, and bags merchandise for customers

Answers incoming phone calls and directs calls or takes messages as needed

Opens additional registers, when necessary, to ensure enough coverage always

Assists in line vesting to help quicker turnaround time for checkout

In-stock

Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies

Inspects returned merchandise for damages

Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets

Reviews and places online orders and returned merchandise in the appropriate areas

Looks up product information and competitor prices for products to verify price match

Records all items that are used in the store on the store use lists

Clean and Safe Stores

Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements

Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection

Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas

Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates

Adheres to all safety requirements relevant to one's regular job

duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

General

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Requirements

Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.

Less than 1 year of experience using common retail technology, such as smart phones and tablets

1 to 2 years of retail experience as a cashier

Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation

Preferences:

High school diploma or equivalent.

1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits

1 to 2 years of experience as a head cashier

1 to 2 years of experience working in any department at a Lowe's retail store

1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees

Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)

About Lowe's

Lowe's Companies, Inc. is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.