Customer Service RepresentativeWhat You Will Do

Serve as the primary point of contact for both internal and external customer inquiries.

Communicate with customers to capture feedback and enhance the in-home delivery experience.

Proactively manage and resolve customer issues, including escalations and Executive Care cases.

Monitor and work alerts, queues, and cases through case/order management systems.

Manage "Save the Sale" opportunities to recover potential lost revenue.

Process customer order changes and special order tracking (SOS).

Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.

Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.

Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims.

Input and manage claims (e.g., property damage) into Lowe's claims portal.

Ensure timely updates and resolution of claims to preserve customer trust.

Communicate with Lowe's retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers.

Foster strong relationships with Pro partners and vendors.

Demonstrate adaptability in a fast-paced environment with multiple priorities.

Exhibit strong listening, communication, and documentation skills.

Use Microsoft Office and other applications effectively to support day-to-day operations.

Contribute to a culture of continuous improvement and customer-first mindset.

Minimum Qualifications

1-2 Years in customer service or support roles

Ability to read, write, and perform basic math skills

Strong interpersonal and problem-solving skills

Proficiency in Microsoft Office Suite

Preferred Work Experience

• Experience with Inventory, processing returns and communicating with vendors

Exposure to logistics or home delivery operations