Chick-fil-A Golf Mill Team Member Job DescriptionAt Chick-fil-A Golf Mill, team members are an essential part of delivering an exceptional restaurant experience. Team members serve guests, prepare high-quality food, maintain a clean and safe environment, support their coworkers, and help the restaurant operate efficiently. Team members may work in the front-of-house, back-of-house, or both areas of the restaurant depending on their training, availability, experience, and restaurant needs. Every team member is expected to demonstrate a positive attitude, strong work ethic, urgency, teamwork, personal responsibility, and genuine care for others. This is more than a restaurant position. It is an opportunity to develop valuable skills in customer service, communication, food safety, teamwork, problem-solving, time management, and leadership.

People First, Community Always

At Chick-fil-A Golf Mill, we believe that people should be treated with care, dignity, and respect. Team members are expected to support this vision by:

Serving guests with genuine hospitality.

Treating coworkers respectfully.

Supporting the needs of the team.

Taking pride in the restaurant.

Representing Chick-fil-A Golf Mill positively in the community.

Making decisions that support our guests, our team, and the business.

All team members are expected to:

Arrive on time, in the correct uniform, and prepared to work.

Follow all Chick-fil-A Golf Mill policies, procedures, and standards.

Maintain a positive, professional, and respectful attitude.

Work with urgency while maintaining safety, accuracy, and quality.

Follow instructions provided by trainers, team leaders, managers, directors, and the owner/operator.

Communicate clearly and respectfully with guests and coworkers.

Ask questions when instructions or expectations are unclear.

Remain productive throughout the scheduled shift.

Complete assigned opening, operating, cleaning, stocking, and closing responsibilities.

Support teammates when additional assistance is needed.

Accept coaching and apply feedback.

Help maintain a welcoming, clean, organized, and safe restaurant.

Protect restaurant property, equipment, funds, products, and confidential information.

Perform other duties as assigned based on restaurant needs.

Front-of-house team members are responsible for providing guests with friendly, attentive, accurate, and efficient service. Front-of-house responsibilities may include:

Greeting guests promptly and warmly.

Taking guest orders accurately.

Entering orders correctly into the point-of-sale system.

Processing cash, credit card, mobile, gift card, and other approved payments.

Following all cash-handling and register procedures.

Reading orders back or confirming details when necessary.

Preparing and serving beverages, desserts, sauces, condiments, and other items.

Assembling and bagging orders accurately.

Confirming that all food, beverages, sauces, utensils, and requested items are included.

Serving guests in the dining room, drive-thru, carryout, curbside, mobile-order, and delivery areas.

Delivering orders to guests with professionalism and care.

Maintaining dining room cleanliness.

Cleaning and restocking beverage stations, condiment areas, counters, and service areas.

Cleaning tables, chairs, trays, floors, windows, doors, and high-touch surfaces.

Monitoring and cleaning restrooms.

Emptying trash and replacing liners.

Maintaining the parking lot, sidewalks, drive-thru area, and restaurant exterior.

Restocking cups, lids, straws, napkins, sauces, bags, utensils, and other supplies.

Assisting guests with questions or concerns.

Contacting a leader when a guest concern cannot be resolved appropriately.

Thanking guests and inviting them to return.

Supporting catering, delivery, community events, and off-site sales activities when assigned.

Front-of-house team members may be assigned to work outside in the drive-thru or other exterior areas. Outdoor responsibilities may include:

Taking orders using mobile point-of-sale equipment.

Processing guest payments.

Directing traffic safely.

Delivering completed orders to vehicles.

Communicating clearly with indoor team members and restaurant leaders.

Working with urgency to maintain an efficient drive-thru.

Maintaining a positive and professional attitude in varying weather conditions.

Following all outdoor safety procedures.

Wearing restaurant-provided weather gear when required and available.

Monitoring vehicles, pedestrians, and surrounding traffic.

Reporting unsafe conditions immediately.

Back-of-house team members are responsible for preparing safe, fresh, accurate, and high-quality food according to Chick-fil-A standards. Back-of-house responsibilities may include:

Preparing menu items according to approved recipes and procedures.

Reading kitchen screens and order tickets accurately.

Following special instructions and order modifications.

Using required weights, measurements, scoops, timers, and portion-control tools.

Preparing chicken products according to approved procedures.

Breading, cooking, grilling, assembling, and packaging products.

Preparing fries, sandwiches, nuggets, strips, salads, breakfast products, sides, desserts, and other menu items.

Monitoring product quality, temperature, freshness, appearance, and holding times.

Communicating product needs clearly and early.

Keeping stations stocked with food, packaging, utensils, and supplies.

Maintaining an organized and efficient workstation.

Supporting kitchen production during high-volume periods.

Preventing cross-contamination.

Properly handling raw and cooked products.

Maintaining clean and sanitized food-contact surfaces.

Completing food safety and temperature documentation when assigned.

Washing, rinsing, sanitizing, air-drying, and storing dishes and utensils correctly.

Cleaning kitchen equipment, floors, drains, walls, shelves, storage areas, and workstations.

Organizing walk-in coolers, freezers, dry storage, and other storage areas.

Following first-in, first-out product-rotation procedures.

Labeling, dating, rotating, and storing food correctly.

Recording waste accurately when assigned.

Assisting with unloading and organizing restaurant deliveries.

Supporting catering preparation and large-order production.

Reporting food quality, equipment, supply, or safety concerns to a leader immediately.

Food safety is a responsibility shared by every team member. All team members must:

Wash their hands at required times and according to proper procedures.

Wear gloves when required.

Change gloves whenever they become contaminated or when changing tasks.

Follow proper raw-product handling procedures.

Prevent contact between raw and ready-to-eat products.

Follow temperature, holding-time, cooling, labeling, and storage requirements.

Use clean and sanitized equipment and utensils.

Follow allergen-awareness and special-order procedures.

Keep food protected from contamination.

Follow proper chemical-use and storage procedures.

Keep chemicals away from food and food-contact items.

Report illness symptoms according to restaurant policy.

Immediately report food safety concerns to a leader.

Never serve food that appears unsafe, contaminated, expired, undercooked, overheld, or below quality standards.

Complete required food safety training.

Every team member contributes to the guest experience, whether working in the front-of-house or back-of-house. Team members are expected to:

Treat every guest with care and respect.

Use polite, professional, and welcoming language