Front of House Shift Lead
Chick-fil-A
Chick-fil-A Oregon (OH) Front of House Shift LeadA Front of House Shift Leader at Chick-fil-A Oregon leads the FOH team during assigned shifts, ensuring operational excellence, great guest experiences, and consistent execution of Chick-fil-A standards in service, cleanliness, and hospitality. This role represents the Operator on the floor and sets the tone for urgency, positivity, accountability, and care.
We are seeking dependable leaders committed to year-round consistency and integrity. Food service requires energy and focus, which is why Chick-fil-A Oregon is closed every Sunday, giving you a consistent day to rest and recharge.
If you thrive in a team-centered environment built on respect, service, and shared purpose, this is a meaningful leadership opportunity.
We are looking for individuals who want to impact the Oregon community by modeling hospitality, developing others, and ensuring every guest and team member feels valued.
As a Front of House Shift Leader, you will oversee FOH operations including dine-in, carry-out, drive-thru and catering.
You will direct Team Members in real time, ensure smooth service, and maintain a clean, organized, welcoming environment.
You will coach, reinforce standards, and step in as needed to support the shift.
This fast-paced leadership role requires strong communication, situational awareness, and the ability to manage multiple priorities. Successful Shift Leaders lead with urgency and accuracy while maintaining high hospitality standards for both guests and team members every shift.
RoleThe Front of House Shift Leader at Chick-fil-A Oregon is responsible for leading the FOH team during their assigned shifts. This person ensures operational excellence, delivers high guest satisfaction, supports team members, enforces standards, and helps the shift run smoothly from start to finish. They act as the Operator's representative during their shift and set the tone for service, cleanliness, and accountability.
Availability
Minimum availability of 20
• hours/week
Minimum Full-Time Availability: 32
• hours a week
Pay Rate
$17 19/ hour
Exact rate depends on availability and experience.
Reports to: Manager and Director.
Our Vision
To glorify and honor God by being Oregon's most caring organization, where guests feel at home, team members flourish into leaders, and our community grows stronger.
Our Values
Servant Leadership We lead by example and put others first.
Integrity
• We do what is right, even when no one is watching.
Dignity and Respect
• We treat every person with dignity, kindness, and respect.
Growth and Excellence
• We embrace feedback, overcome challenges and take ownership.
Our Guest Experience
Hospitality Always
We put the guest at the center of every decision and create experiences defined by warmth, kindness, and genuine care. Our hospitality extends beyond the four walls of the restaurant, and every Team Member is empowered to deliver Second Mile Service that makes each guest feel valued and welcome.
Uphold the Legacy
We honor the Chick-fil-A legacy through disciplined stewardship of our restaurant, our standards, and our responsibilities. We carry that legacy forward by creating a safe, clean, and well-maintained environment where every detail reflects our commitment to excellence.
Serve with Excellence
We take pride in serving every guest with our very best. Through intentional preparation, teamwork, and attention to detail, we serve food that is fresh, accurate, timely, and worthy of the trust our guests place in us.
What you will be doing
- Lead the FOH team during shifts (front counter, drive-thru, dining room), including opening, mid, and closing shifts.
- Provide warm Chick-fil-A hospitality by greeting guests, resolving issues/discrepancies, ensuring guest satisfaction.
- Train, mentor, and coach FOH Team Members (cashiers, hosts, drive-thru staff) in policies, procedures, and service standards.
Manage shift operations: assign roles, manage breaks, handle staffing, ensure the team is rightly positioned based on forecasted demand for given shift.
Carry out opening and closing procedures as needed, act as a key holder.
Cash handling: count drawers/registers, reconcile transactions at shift end, ensure accountability.
Candidate must also demonstrate a team-first mindset by willingly supporting additional responsibilities as needed to ensure an exceptional guest and team member experience.
Qualifications
Previous experience in a leadership or supervisory role required.
Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends).
Comfortable handling cash and managing financial reconciliation.
Good organizational skills and ability to delegate and follow through.
Positive and hospitable
Comfortable multitasking in a fast-paced environment
Calm and focused under pressure
Reliable and team-oriented
Passionate about serving others well
Benefits
Flexible scheduling
Closed on Sundays
Scholarship opportunities twice a year
Employee meal
Health, dental, and vision insurance options
Uniforms Provided
Schedule Options
Day and Night Shift
Weekend Availability Preferred
Growth Path
Shift Leader Manager Director
Location
Chick-fil-A Oregon (OH)
2850 Navarre Avenue, Oregon, OH 43616
Work ScheduleWeekend availability
Day shift
Night shift
BenefitsFlexible schedule
Health insurance
Dental insurance
Vision insurance
Employee discount
Paid training
Chick-fil-A
About
Chick-fil-A was founded in 1946 by S. Truett Cathy in Georgia. Known for its chicken sandwiches, it operates over 2,600 locations across the U.S. and Canada. The company is famous for being closed on ...
