Hostess Roles And Responsibilities (Winning Hearts Focus)
Position Purpose:
To create a warm, welcoming environment that makes every guest feel valued and cared for. As a hostess, you are the face of hospitality in the dining room ensuring guests have everything they need and feel seen, appreciated, and delighted.
Core Responsibilities:
Create A Warm Welcome
• Greet every guest with a genuine smile and friendly tone.
• Open doors for guests when appropriate.
• Engage in light conversation to make guests feel at home.
Own The Guest Experience
• Proactively visit tables to check on guests' satisfaction.
• Offer to refresh drinks, bring condiments, or clear trays.
• Anticipate needs before guests have to ask.
Maintain A Pristine Dining Room
• Help Dining attendant tables, floors, condiment stands, and restrooms spotless.
• Ensure high-chair and table turnover is quick, clean, and safe.
Support Front-of-House Team
• Help carry trays for guests needing assistance.
• Step in where needed without waiting to be asked.
Personalize The Moment
• Learn and use guest names when possible.
• Celebrate birthdays or milestones with a kind word or gesture.
• Recognize returning guests and thank them for their loyalty.
Resolve With Care
• Listen attentively to guest concerns and resolve small issues quickly.
• Report larger issues to a leader with all relevant context.
• Follow up to ensure resolution brought satisfaction.
Mindset & Culture Commitments:
• Be Present: Make each guest feel like the only guest.
• Be Proactive: Look for what can be done before being asked.
• Be Grateful: Express appreciation to guests and team members alike.
• Be a Team Player: Encourage and support coworkers to win together.
• Be a Brand Ambassador: Reflect Chick-fil-A's values with every action.
Work Schedule
Night shift