Restaurant Director
Chick-fil-A
Rockville, Maryland
Posted 2 weeks ago
Qualifications
Education
Bachelor's degree in Business Administration, Hospitality, or a related field preferred
Responsibilities
Primary Duties
- Execute the job description and responsibilities for the Team Member, Certified Trainer, and Shift Manager
- Lead and oversee the coordination of all aspects of restaurant operations
- Coach and develop the leaders of the restaurant so they are equipped to lead the team
- Meet with the Shift Managers to discuss the business and create capacity in them
- Assist the Director of Talent with training, development, increasing retention and creating a healthy staffing number
- Strategize with the Marketing Director to increase sales and transactions through intentional promotions
- Meet with the Director of Facilities to discuss proper care and cleaning of equipment in the restaurant.
- Partner with the Director of Quality & Safety to ensure our service meets local, state, & Chick-fil-A regulations and our customer satisfaction
- Coach and mentor team members
- Review daily, weekly, and monthly performance goal achievements and take corrective actions for any shortfalls.
- Execute the Winning Hearts Everyday program
- Recommend and Assist in the preparation of the weekly work schedule
- Analyze quarterly Customer Experience Monitor reports
- Manage the Financial Health of the business by managing and controlling expenses
- Streamline systems & processes
- Prepare and revise the Standard Operating Procedure when necessary to ensure its compliance with changes made in the restaurant or by Chick-fil-A Corporate
- Develop performance-oriented goals and accountability among FOH team members and Shift Managers
Experience Requirements
Required
5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
5 years of experience
Benefits & Perks
Benefits Package
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Employee discount
- Paid training
Required Skills
Soft Skills
Strong leadership and management skillsExcellent communication and interpersonal skillsStrong analytical and problem-solving skills
Leadership
Strong leadership and management skills
Full Job Description
Restaurant Director
Chick-fil-A Montrose Crossing and Westfield Montgomery Mall is seeking an experienced and motivated Restaurant Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of food quality, cleanliness, and operational excellence.
Duties and Responsibilities
Requirements:
If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Montrose Crossing and Westfield Montgomery Mall team as a Restaurant Director.
Work schedule:
Supplemental pay:
Benefits:
Chick-fil-A Montrose Crossing and Westfield Montgomery Mall is seeking an experienced and motivated Restaurant Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of food quality, cleanliness, and operational excellence.
Duties and Responsibilities
- Execute the job description and responsibilities for the Team Member, Certified Trainer, and Shift Manager
- Lead and oversee the coordination of all aspects of restaurant operations
- Coach and develop the leaders of the restaurant so they are equipped to lead the team
- Meet with the Shift Managers to discuss the business and create capacity in them
- Assist the Director of Talent with training, development, increasing retention and creating a healthy staffing number
- Strategize with the Marketing Director to increase sales and transactions through intentional promotions
- Meet with the Director of Facilities to discuss proper care and cleaning of equipment in the restaurant.
- Partner with the Director of Quality & Safety to ensure our service meets local, state, & Chick-fil-A regulations and our customer satisfaction
- Coach and mentor team members
- Review daily, weekly, and monthly performance goal achievements and take corrective actions for any shortfalls.
- Execute the Winning Hearts Everyday program
- Recommend and Assist in the preparation of the weekly work schedule
- Analyze quarterly Customer Experience Monitor reports
- Manage the Financial Health of the business by managing and controlling expenses
- Streamline systems & processes
- Prepare and revise the Standard Operating Procedure when necessary to ensure its compliance with changes made in the restaurant or by Chick-fil-A Corporate
- Develop performance-oriented goals and accountability among FOH team members and Shift Managers
Requirements:
- 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
- Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
- Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
- Bachelor's degree in Business Administration, Hospitality, or a related field preferred
If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Montrose Crossing and Westfield Montgomery Mall team as a Restaurant Director.
Work schedule:
- 8 hour shift
- Weekend availability
- Holidays
- Day shift
- Night shift
Supplemental pay:
- Bonus pay
Benefits:
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Employee discount
- Paid training
How to Apply
Chick-fil-A
About
Chick-fil-A was founded in 1946 by S. Truett Cathy in Georgia. Known for its chicken sandwiches, it operates over 2,600 locations across the U.S. and Canada. The company is famous for being closed on ...
$17
/ hour
Chick-fil-A pays $17 for Restaurant Manager in Rockville, Maryland, with most salaries ranging from $13 to $22. Pay can vary based on role, experience, and local cost of living.
Median
$17
Low
$13
High
$22
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Figures represent approximate ranges and may vary based on experience, location, and other factors. For the most accurate information, please consult the employer directly. Contact us to suggest updates to this information.