Chick-fil-A Operations Manager
This position is a full-time (35-40 hours per week), hourly, non-exempt position. Salary: $27.00 - $30.00 per hour - see below for additional salary and benefits offered for this position. This position requires 100% on-site work at 3181 Harbor Blvd, Costa Mesa, CA 92626. Must be 18 years of age or older, authorized to work in the U.S., and able to lift and transport up to 50 pounds over short and low distances. A qualified candidate will have the ability to speak and understand English. A qualified candidate will have a minimum of 3 years of experience in the restaurant industry and a minimum of 1 year of proven management experience. See a full list of requirements, qualifications, and skills below.

As an Operations Manager, you will join the leadership team that maintains, develops, and implements the winning strategies behind the Chick-fil-A brand. Our leadership team works together to lead and develop teams and other leaders who serve thousands of guests every day with excellence and care. This is a full-time, hourly, non-exempt position. Requires a full commitment and effort in a specific area of business. Reports to and supports the Director of Operations, their objectives, and team direction. You will lead a thriving culture of team members and shift leaders, systems, and processes. Leadership, experience, and expertise in these areas are required at a high level of excellence.

As an Operations Manager, you will be responsible for:

• Excellence and performance of operations
• Engaging our team to maintain our Chick-fil-A standards of excellence
• Managing the training, development, and care of team members and shift leaders
• Personal growth and development: a good leader is a good learner
• Developing and directing training programs
• Business analysis and success
• Team communication and engagement
• Collaborating with other leaders on projects
• Evaluating and reviewing employee performance and development
• Gaining and achieving team commitment behind all company objectives
• Providing extraordinary experiences to our guests that are fast, accurate, and safe.

Qualifications and competencies:

• A qualified candidate must be 18 years of age or older and authorized to work in the U.S.
• A qualified candidate must have the ability to lift and transport up to 50 pounds over short and low distances.
• A qualified candidate will have the ability to speak and understand English.
• We also seek candidates who know other languages such as Spanish or American Sign Language and many others.
• Previous leadership experience is required, preferably from a high-speed, fast-service restaurant environment (3 or more years recommended)
• Previous business successes and knowledge of your commercial insight of the industry must be demonstrated in your cover letter and throughout the interview process. (Make sure to include a cover letter along with your resume when submitting your application)
• Open availability between Monday and Saturday and the ability to work at least 38 hours per week for applicants who wish to be considered.
• All leadership positions are expected to maintain open availability between Thursday and Saturday
• You will receive additional on-the-job training and development throughout your career with Chick-fil-A Harbor Blvd.

Operations Manager positions are expected to regularly work six to eight-hour shifts, at various times within the different parts of the day: morning (5:30 a.m.-2 p.m.), afternoon (11 a.m.-7:30 p.m.) or night (3:30 p.m.-12 a.m.), depending on business needs and store performance goals.

A primary candidate will have availability during all these days on a regular part-time basis. A primary candidate will also have full weekend availability open on Friday and Saturday.

As an Operations Manager, you will focus on the following areas in your daily performance:
1. Culture

• Leading the culture: As a key leader, you are responsible for the culture. Our culture is our declared Purpose, Vision, Mission, and Core Values. Your job is to lead in a way that represents this culture and aligns your team with it. You are the thermostat, not the thermometer. You set the temperature. The focus areas should be our Mission: Excellence Every Day and Care for All, and our Core Values: Excellence, Stewardship, Teamwork, Joy, and Selflessness.
• CFA Standards: You will work with the Director of Operations and Shift Leaders to ensure all team members meet Chick-fil-A Harbor Blvd standards as outlined in the employee manual, our training material, and other policies and procedures within the company. You must personally represent these standards and make others accountable for them at all times. Excellence is the goal!
• Unity: You will collaborate with the Director of Operations, other managers, and shift leaders to create a cohesive and positive experience for the team. All leaders must speak with one voice. You are expected to be a leader with positive and encouraging communication within the leadership team. You must quickly address any negative communication by directing it towards a resolution with the people involved. You are not a solo leader. You are part of a unified leadership team that shows the culture of Harbor Blvd.

2. Growth

• You are expected to continuously grow yourself and your team at the same time. Both are necessary as a key leader and vital to the health of the company.
• Growing yourself: There are many ways to do this (books, podcasts, training, mentors, webinars, etc.). Partner with your director to be guided in the right areas. As a leader, you are directly managing the lives of many people. That is a big responsibility. You must be intentional and consistent with your growth. Your team needs you to be a great leader and being a great leader takes a lot of work.
• Growing a team: It is your responsibility to create opportunities for others to grow in their own leadership and skills. Coaching, feedback, teaching, and accountability are performed throughout the day with the purpose of team members becoming the best they can be. That is excellence! This must be done because you care about them personally and want them to be the best they can be every day.
• Performance evaluations: You will work with the Director of Operations to conduct performance evaluations to shift leaders. This is a key development tool to use 2 times a year, to set specific goals and provide beneficial feedback. This tool must be taken seriously and given priority in your efforts.

3. Operational excellence

• Fast service: You are responsible for the punctuality and efficiency of the drive-thru. We strive to serve guests in 3 minutes or less. You are also responsible for fast and memorable experiences. There are many things that must happen in concert to achieve this goal. It is your job to lead your team to make this a reality throughout the day.
• Cleanliness: We manage our restaurant and team. It is your job to keep these things clean and in good working order at all times. The drive-thru is the first area our guests see and will speak to the rest of the restaurant and your leadership. Keep it clean!
• Order accuracy: You are responsible for ensuring that all orders taken are 100% accurate.
• Training: You will coordinate with the Operations Team and Training Team to execute all training in your business area. It is vital that we equip our team for success. Training officially happens through many tests and processes, but it must also happen throughout the day as part of a culture that strives for excellence. You set that culture. Train your team continuously!

4. Metrics

• Drive Thru comparison: Top 5 in Orange County
• Sales: > 20% compared to last year
• Labor costs: > $87 productivity
• Food safety: < 2 on the audit
• Safety: QIV of Deloitte: > 95%
• CEM's: Need to know CEM scores and trends and how to improve them.