Front of House Manager
Chick-fil-A
Tampa, Florida
Posted 2 weeks ago
Responsibilities
Primary Duties
- The #1 goal of a Front of House Manager is to demonstrate care for the team and the guests by driving the business.
- Works with Directors and Senior Team Leads to maintain harmony or to restore harmony if it is ever disrupted.
- Accepts full responsibility and accountability for the business.
- Leads by example. Expected to exhibit CORE 4 and 2nd Mile Service AND ensure that every team member is exhibiting these behaviors.
- Must be fully capable of following the opening and closing procedures of the restaurant.
- Expected to manage one or two key areas of operational importance. These responsibilities lie on top of other operational duties.
- Fully aware of vision and goals for the month and able to report on progress toward their assigned responsibilities.
- Being mentored is part of the development process of a Front of House Manager.
- Conducts consistent shift huddles.
- Uses Slack effectively conveying information, receiving information, and implementing.
- Certified in safety/security to ensure the safety of the team.
- Certified in Pathway Catering and work with other leaders to ensure timely preparation and delivery.
- Must be certified in all Pathway modules pertaining to their department.
- Must report to work in assigned Team Style apparel.
- Mandatory participation in identified Leadership meetings and training.
- Continually demonstrates the SERVE model.
- Maintains confidentiality and demonstrates impartiality by treating all employees equally and fairly.
- Any sense of entitlement or tendency to make excuses on part of a Front of House Manager would eliminate their ability to move to the next level of Leadership.
Full Job Description
Front of House Manager
A guardian of our brand and of our restaurant culture, ensuring remarkable guest experiences.
A Front of House Manager is considered a very strong position in the day-to-day operations of the business. They are running shifts while managing labor and breaks, executing catering, and ensuring excellent customer service. This position is mainly operational. Front of House Managers spend nearly all their time working a position, with few administrative duties.
A Front of House Manager is expected to develop their verbal, written, and electronic communication skills, organizational and follow-up skills, ability to prioritize, solve problems, and share in achieving the restaurant's vision and goals. Front of House Managers actively develop and coach Team Members. Additionally, they may be selected to assist Directors or other leaders in a role based on the Front of House Manager's passion and strengths. This added role gives the Front of House Manager a focused area of ownership, providing an additional opportunity for growth.
A successful Front of House Manager must be professional, mature, patient, and growth-minded. Additionally, they must be humble, a servant leader, willing to share success and feedback. They must be confident enough to willingly coach or correct employees. They should never be threatened by the success of others nor difficult challenges. Most importantly, they must have enough integrity (a deep desire to do what is right versus "being right") to build a strong, healthy organization.
Primary duties and responsibilities:
A guardian of our brand and of our restaurant culture, ensuring remarkable guest experiences.
A Front of House Manager is considered a very strong position in the day-to-day operations of the business. They are running shifts while managing labor and breaks, executing catering, and ensuring excellent customer service. This position is mainly operational. Front of House Managers spend nearly all their time working a position, with few administrative duties.
A Front of House Manager is expected to develop their verbal, written, and electronic communication skills, organizational and follow-up skills, ability to prioritize, solve problems, and share in achieving the restaurant's vision and goals. Front of House Managers actively develop and coach Team Members. Additionally, they may be selected to assist Directors or other leaders in a role based on the Front of House Manager's passion and strengths. This added role gives the Front of House Manager a focused area of ownership, providing an additional opportunity for growth.
A successful Front of House Manager must be professional, mature, patient, and growth-minded. Additionally, they must be humble, a servant leader, willing to share success and feedback. They must be confident enough to willingly coach or correct employees. They should never be threatened by the success of others nor difficult challenges. Most importantly, they must have enough integrity (a deep desire to do what is right versus "being right") to build a strong, healthy organization.
Primary duties and responsibilities:
- The #1 goal of a Front of House Manager is to demonstrate care for the team and the guests by driving the business.
- Works with Directors and Senior Team Leads to maintain harmony or to restore harmony if it is ever disrupted.
- Accepts full responsibility and accountability for the business.
- Leads by example. Expected to exhibit CORE 4 and 2nd Mile Service AND ensure that every team member is exhibiting these behaviors.
- Must be fully capable of following the opening and closing procedures of the restaurant.
- Expected to manage one or two key areas of operational importance. These responsibilities lie on top of other operational duties.
- Fully aware of vision and goals for the month and able to report on progress toward their assigned responsibilities.
- Being mentored is part of the development process of a Front of House Manager.
- Conducts consistent shift huddles.
- Uses Slack effectively conveying information, receiving information, and implementing.
- Certified in safety/security to ensure the safety of the team.
- Certified in Pathway Catering and work with other leaders to ensure timely preparation and delivery.
- Must be certified in all Pathway modules pertaining to their department.
- Must report to work in assigned Team Style apparel.
- Mandatory participation in identified Leadership meetings and training.
- Continually demonstrates the SERVE model.
- Maintains confidentiality and demonstrates impartiality by treating all employees equally and fairly.
- Any sense of entitlement or tendency to make excuses on part of a Front of House Manager would eliminate their ability to move to the next level of Leadership.
How to Apply
Chick-fil-A
About
Chick-fil-A was founded in 1946 by S. Truett Cathy in Georgia. Known for its chicken sandwiches, it operates over 2,600 locations across the U.S. and Canada. The company is famous for being closed on ...
$25
/ hour
Chick-fil-A pays $25 for Restaurant Manager in Tampa, Florida, with most salaries ranging from $17 to $38. Pay can vary based on role, experience, and local cost of living.
Median
$25
Low
$17
High
$38
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Figures represent approximate ranges and may vary based on experience, location, and other factors. For the most accurate information, please consult the employer directly. Contact us to suggest updates to this information.